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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring their needs are met during construction projects.
- Company: Join Morgan Sindall Property Services, dedicated to improving living conditions in communities.
- Benefits: Enjoy flexible working, 26 days holiday, private medical insurance, and a profit share scheme.
- Why this job: Make a real impact in residents' lives while working in a supportive and innovative environment.
- Qualifications: Experience in resident liaison is preferred; strong communication skills and a clean driving licence are essential.
- Other info: Opportunities for learning, development, and volunteering with a focus on wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit a Resident Liaison Officer to join our team covering Welwyn Hatfield and St. Albans.
About the Role
As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you'll be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.
About You
Candidates will have experience as a Resident Liaison Officer, ideally within a social housing environment, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you'll have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. An interest in decarbonisation works and experience with the EasyBOP system would be beneficial but are by no means essential. You must hold a clean valid UK driving licence and be willing to travel from property to property.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Resident Liaison Officer in City of London employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in City of London
✨Tip Number 1
Familiarise yourself with the local area, particularly Welwyn Hatfield and St. Albans. Understanding the community and its unique challenges will help you connect with residents and demonstrate your commitment to their needs during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. As a Resident Liaison Officer, you'll need to address concerns effectively, so practice active listening and empathetic responses to show that you value residents' input.
✨Tip Number 3
Network with professionals in the housing sector, particularly those who have experience in social housing. Attend local events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 4
Research Morgan Sindall Property Services and their approach to community engagement. Being knowledgeable about their values and projects will allow you to tailor your discussions and show how you align with their mission during the interview process.
We think you need these skills to ace Resident Liaison Officer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer, especially in social housing. Use specific examples that demonstrate your ability to build relationships and address resident concerns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and organisational skills. Mention your interest in decarbonisation works and any experience with the EasyBOP system, even if it's not essential.
Highlight Communication Skills: In your application, emphasise your excellent verbal and written communication skills. Provide examples of how you've effectively communicated with diverse groups in previous roles.
Show Enthusiasm for the Role: Convey your passion for improving living conditions and supporting communities in your application. This will resonate well with the company's values and mission.
How to prepare for a job interview at Morgan Sindall
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario where you need to address a resident's concern, so practice articulating your thoughts clearly and professionally.
✨Highlight Your Empathy
This role requires a good deal of empathy towards residents. Share examples from your past experiences where you've successfully managed sensitive situations or resolved conflicts. This will show that you can relate to residents' concerns and are committed to providing excellent service.
✨Familiarise Yourself with the Company
Research Morgan Sindall Property Services and their approach to community engagement. Understanding their values and services will help you align your answers with what they prioritise, demonstrating that you're genuinely interested in the role and the company.
✨Prepare for Questions on IT Skills
Since the job requires IT literacy, be ready to discuss your experience with Microsoft programmes and any other relevant software. You may be asked how you would use these tools to enhance communication and efficiency in your role, so think of specific examples to share.
