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- Tasks: Manage customer service requests and schedule maintenance jobs efficiently.
- Company: Join a dynamic team in North Shields, Newcastle.
- Benefits: Full-time position with opportunities for growth and development.
- Other info: Office-based role with a focus on teamwork and problem-solving.
- Why this job: Be the vital link between clients and engineers, ensuring smooth operations.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Permanent, Full Time On site. This role is an office-based position. We are looking to recruit a Customer Service Planner to join our team in North Shields, Newcastle.
About the Role
You will take ownership of both planned preventative maintenance (PPM) and reactive works, using MSI to schedule and manage jobs effectively. You will handle incoming calls and emails from clients to log issues accurately, ensuring systems are updated promptly so both the client and Operations team have clear and up-to-date information. A key part of the role is ensuring works are appointed and delivered in line with contractual Service Level Agreements.
You will liaise closely with engineers to confirm they have the appropriate materials and information required to complete works efficiently, while also assisting with supplier ordering and stock management. The role includes reviewing and uploading compliance documentation, monitoring case workloads, and escalating any concerns to the Team Leader.
Customer Service Planner (Repairs / Maintenance) in Newry employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner (Repairs / Maintenance) in Newry
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Planner, you'll be handling calls and emails, so make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take on the challenge!
We think you need these skills to ace Customer Service Planner (Repairs / Maintenance) in Newry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and planning. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Planner role. Be sure to mention your familiarity with scheduling and maintenance processes.
Showcase Your Communication Skills: Since this role involves liaising with clients and engineers, we need to see your communication skills in action. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Morgan Sindall
✨Know Your Stuff
Make sure you understand the ins and outs of planned preventative maintenance (PPM) and reactive works. Brush up on how to use scheduling software like MSI, as this will show you're ready to hit the ground running.
✨Communication is Key
Since you'll be handling calls and emails from clients, practice clear and concise communication. Think about how you would log issues accurately and keep everyone updated. Maybe even role-play with a friend to get comfortable!
✨Understand Service Level Agreements
Familiarise yourself with what Service Level Agreements (SLAs) entail. Be prepared to discuss how you would ensure that works are appointed and delivered in line with these agreements, as this shows you’re serious about meeting client expectations.
✨Teamwork Makes the Dream Work
This role involves liaising with engineers and managing stock. Think of examples from your past experiences where you’ve worked closely with a team to achieve a goal. Highlighting your collaborative skills will show you’re a great fit for their team.