At a Glance
- Tasks: Lead a team to deliver high-quality repairs and maintenance services in social housing.
- Company: Morgan Sindall Property Services, committed to community impact and operational excellence.
- Benefits: Competitive salary, company van, profit share, annual bonus, and generous holiday allowance.
- Other info: Join a dynamic team with opportunities for professional growth and development.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in managing operational teams and strong customer service skills required.
Morgan Sindall Property Services is looking for two experienced Supervisors / Team Leaders to join our Lincoln team, delivering responsive repairs, maintenance and complex works across our social housing contracts. This is an excellent opportunity for a people-focused leader with a strong operational background to take ownership of a busy service, drive high performance and make a real impact on the communities we serve.
About the Role
Reporting to the Contract Manager, you will lead a team of operatives and subcontractors, ensuring repairs and maintenance work is delivered safely, efficiently and to the highest quality standards. You will support the day-to-day planning of responsive repairs, and you will take ownership of the delivery of more complex repairs, managing resources effectively to maximise productivity, quality and customer satisfaction, while ensuring contractual KPIs and business objectives are achieved.
Key responsibilities include:
- Leading, motivating and supporting operational teams to deliver a high-quality repairs and maintenance service.
- Monitoring performance against contractual KPIs and implementing improvement initiatives where required.
- Managing resource deployment, labour utilisation and subcontractor performance to achieve service targets.
- Ensuring repairs are completed right first time and within agreed timescales.
- Championing excellent customer service and ensuring residents receive timely communication and support throughout the repairs journey.
- Investigating and resolving customer, client and operational issues professionally and effectively.
- Promoting a culture of accountability, continuous improvement and safe working practices.
- Supporting performance management, coaching and the ongoing development of operatives and team members.
- Identifying opportunities to improve operational processes, productivity, customer satisfaction and contract performance.
- Ensuring compliance with all relevant health and safety, regulatory and company requirements.
About You
We're looking for a confident, resilient and people-focused leader with experience managing frontline operational teams within responsive repairs, maintenance, property services or social housing. You will be an effective communicator with the ability to build strong working relationships, manage competing priorities and create a high-performing team culture.
You will ideally have:
- Experience supervising repairs, maintenance or property services teams.
- Experience managing both directly employed operatives and subcontractors.
- Strong knowledge of customer service excellence and operational performance management.
- Experience monitoring and improving KPI performance.
- A proactive approach to problem-solving and continuous improvement.
- A strong understanding of health and safety requirements, compliance and risk management within a repairs environment.
- Experience using repairs management systems, scheduling software and mobile workforce technology.
- The ability to lead by example and motivate teams to deliver exceptional customer outcomes.
- Proficient in the use of IT systems, including repairs management software, Microsoft Office applications and mobile workforce technology.
- A trade background would be advantageous, as would experience within the social housing sector, including NHF Schedule of Rates.
You should ideally hold:
- NVQ Level 3 (or equivalent) in a supervisory or relevant discipline.
- SMSTS certification.
- First Aid certification.
- UKATA Asbestos Awareness certification.
- A full UK driving licence, held for a minimum of 12 months, is essential.
Benefits
- Company Van (work use only)
- Profit Share
- Discretionary Annual Bonus Scheme
- 26 Days Holiday plus
Supervisor / Team Leader (Operations Repairs and Maintenance) x 2 in London employer: Morgan Sindall
As an Electrician with us, you'll be part of a dynamic team that prioritises quality service and safety in a supportive work environment. We offer competitive benefits, opportunities for professional development, and a culture that values collaboration and innovation, all while working in a dedicated area that fosters community engagement and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor / Team Leader (Operations Repairs and Maintenance) x 2 in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Morgan Sindall, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Supervisor / Team Leader (Operations Repairs and Maintenance) x 2 at Morgan Sindall.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Morgan Sindall
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
