At a Glance
- Tasks: Liaise with clients and schedule appointments to meet service agreements.
- Company: Join a dynamic team focused on customer satisfaction in social housing.
- Benefits: Profit share, annual bonus scheme, and flexible working hours.
- Other info: Flexible working days and opportunities for personal growth.
- Why this job: Make a real difference by helping customers and solving their issues.
- Qualifications: Strong Microsoft Office skills and four years of customer service experience.
The predicted salary is between 20000 - 25000 € per year.
We are looking to recruit a Customer Service Advisor (Out of Hours) to join our team.
About the Role
Joining our team, you will be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you will actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About You
Candidates will possess a strong working knowledge of Microsoft Office, along with excellent administrative, organisational, and communication skills, both written and verbal. You will have outstanding customer service abilities and a minimum of four years experience within social housing repairs, supported by strong problem-solving skills. Flexibility in working days each month is also essential.
Benefits
- Profit Share
- Discretionary Annual Bonus Scheme
Customer Service Advisor (Out of Hours) in London employer: Morgan Sindall
As a Customer Service Advisor (Out of Hours) with us, you'll be part of a dynamic team that values your contributions and prioritises employee well-being. We offer a supportive work culture, competitive benefits including profit sharing and a discretionary annual bonus scheme, and ample opportunities for professional growth within the social housing sector. Join us in making a meaningful impact while enjoying a flexible working environment that respects your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Out of Hours) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We want you to showcase your problem-solving skills and ability to handle demanding customers with confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the MSi system or similar scheduling software. Being able to demonstrate your technical know-how during interviews will definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor (Out of Hours) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and social housing repairs. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Share specific examples of how you've handled demanding customers or complex situations in the past.
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your strong verbal and written skills. Keep it clear, concise, and professional – we want to see that you can instil confidence in our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morgan Sindall
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing repairs and the specific challenges that come with it. Familiarise yourself with common issues and solutions, as well as the MSi system mentioned in the job description. This will show that you're not just interested in the role but also prepared to tackle the tasks head-on.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with demanding customers or resolved conflicts in the past. This will demonstrate your ability to instil confidence in clients, which is crucial for the position.
✨Flexibility is Key
Highlight your flexibility in working hours during the interview. Be ready to discuss how you've managed varying schedules in previous roles. This will reassure them that you can adapt to the demands of the job and are committed to meeting their needs.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving skills. Think of specific instances where you've dealt with complex repairs or service failures. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to handle tough situations effectively.
