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For Companies At a Glance
- Tasks: Manage maintenance schedules and ensure top-notch customer service.
- Company: Join Morgan Sindall Property Services, a leader in property management.
- Benefits: Enjoy profit share, bonuses, flexible working, and extensive wellbeing support.
- Why this job: Make a real difference in communities while building your career.
- Qualifications: Planning or scheduling experience with strong admin and customer service skills.
- Other info: Dynamic team culture focused on innovation and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to recruit a Customer Service Planner to join our team.
About the Role
Joining our team, you will take ownership of and manage planned preventative maintenance (PPM) and reactive jobs using in house systems to schedule works, ensuring future appointments meet contractual Service Level Agreements; handle client calls and emails to log issues; maintain timely system updates for client and operations visibility; liaise with engineers to ensure they have necessary supplies; assist with ordering and stock management; review and upload compliance documents; monitor case workload and escalate issues to the Team Leader as needed; and adopt a continuous improvement mindset to proactively enhance operational efficiency and customer service.
About You
To come from a planning or scheduling background. Candidates will have the following:
- Microsoft Office, Word & Excel abilities
- Excellent administration skills
- Excellent customer service skills
- Excellent organisation skills
- Good knowledge of repairs and maintenance sector or trade-based background
Benefits
- Profit Share
- Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Repairs / Maintenance Planner in Leeds employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs / Maintenance Planner in Leeds
✨Tip Number 1
Get to know the company inside out! Research Morgan Sindall Property Services and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to planning and customer service. Think about examples from your past experiences that showcase your skills in organisation and problem-solving.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Repairs / Maintenance Planner in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Repairs / Maintenance Planner. Highlight your planning or scheduling experience and any relevant skills, like your Microsoft Office abilities and customer service expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing planned preventative maintenance and how you can enhance operational efficiency.
Showcase Your Organisation Skills: Since this role requires excellent organisation skills, be sure to provide examples in your application. Talk about how you've successfully managed workloads or scheduled tasks in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered promptly!
How to prepare for a job interview at Morgan Sindall
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance. Familiarise yourself with common issues and solutions in the sector, as well as any relevant compliance documents. This will show that you're not just a planner but someone who understands the field.
✨Show Off Your Organisation Skills
Since the role involves managing schedules and appointments, be ready to discuss how you stay organised. Bring examples of tools or methods you've used in the past to keep track of tasks and deadlines. This will demonstrate your ability to handle the workload effectively.
✨Customer Service is Key
Prepare to talk about your customer service experience. Think of specific instances where you resolved client issues or improved their experience. Highlighting your communication skills will show that you can handle client calls and emails with ease.
✨Embrace Continuous Improvement
The company values a mindset focused on improvement. Be ready to share ideas on how you’ve enhanced processes in previous roles. This could be anything from streamlining scheduling systems to improving stock management—show them you’re proactive!
