At a Glance
- Tasks: Manage high volumes of calls and schedule appointments for clients and contractors.
- Company: Join a dynamic team in Basildon, Essex, focused on customer satisfaction.
- Benefits: Part-time hours with a fixed-term contract until June 2027.
- Other info: Great opportunity to develop your skills in a supportive environment.
- Why this job: Make a real difference by ensuring excellent service and customer confidence.
- Qualifications: Office administration experience is essential; previous customer service experience is a plus.
Fixed Term Contract until June 2027 Part Time 20 Hours We are looking to recruit a Customer Service Planner to join our team, basedfromour office in Basildon, Essex. About the Role Joining our team,youll be responsible forhigh volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our in-house system,youllactively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Previous experience in a similar role would beadvantageous. Office administration experience is essential.
Customer Service Planner in Essex employer: Morgan Sindall
As an Electrician with us, you'll be part of a dynamic team that prioritises quality service and safety in a supportive work environment. We offer competitive benefits, opportunities for professional development, and a culture that values collaboration and innovation, all while working in a dedicated area that fosters community engagement and growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner in Essex
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Morgan Sindall and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Morgan Sindall and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Morgan Sindall.
Get Familiar with Our Brand:Before applying, take some time to learn about Morgan Sindall and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Morgan Sindall
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Morgan Sindall.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Morgan Sindall will surely appreciate.
