Permanent Full Time We are looking to recruit a Customer Service Team Leader to join our Welwyn Phone, Email, Video, Social, Correspondence. Assessing resourcing requirements and supporting the day-to-day activity, youll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. Youll undertake quality assurance and drive a culture of right first time, as well as assisting and working alongside the Customer Performance Manager to manage the KPIs and ensure SLAs are adhered to. Youll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. Youll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods. About You With exceptional communication skills, youll be able ...
Customer Service Team Leader employer: Morgan Sindall
As an Electrician with us, you'll be part of a dynamic team that prioritises quality service and safety in a supportive work environment. We offer competitive benefits, opportunities for professional development, and a culture that values collaboration and innovation, all while working in a dedicated area that fosters community engagement and growth.
