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- Tasks: Schedule appointments and manage high volumes of calls with clients and contractors.
- Company: Join Morgan Sindall Property Services, a leader in property management.
- Benefits: Enjoy 26 days holiday, enhanced pension, flexible working, and wellbeing support.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Strong planning skills and experience in customer service required.
- Other info: Dynamic team environment with opportunities for learning and growth.
The predicted salary is between 36000 - 60000 £ per year.
Permanent Full Time 40 hours 8am - 17:00 Mon-Fri On site. This role is an office-based position.
We are looking to recruit a Customer Service Planner to join our team at our Goldney Road hub, Maida Vale.
About the Role
Joining our team, you will be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, you will actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About You
Candidates must have strong planning and scheduling skills, ideally obtained within a Social Housing or Contractor repairs environment. You will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. Along with excellent customer service skills, you will have previous experience dealing with high volumes of calls and customer repair related enquiries.
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP.
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
Please refer to full job description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Planner (Repairs / Maintenance) employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner (Repairs / Maintenance)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your planning and scheduling skills, especially in a customer service context. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Use examples from your past experiences to illustrate how you've handled high volumes of calls and complex customer issues. This will highlight your ability to instil confidence in customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. Plus, it shows you’re proactive!
We think you need these skills to ace Customer Service Planner (Repairs / Maintenance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your planning and scheduling skills, especially if you've worked in a similar environment before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Planner role. Share specific examples of how you've handled high volumes of calls and complex customer queries in the past.
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Morgan Sindall
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Planner. Familiarise yourself with scheduling processes, customer service expectations, and the MSi system mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and subcontractors, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled difficult conversations or resolved issues over the phone or via email. This will highlight your ability to instil confidence in customers, which is crucial for this position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle high-pressure situations, such as dealing with demanding customers or scheduling conflicts. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Highlight Your Organisational Skills
As a Customer Service Planner, strong organisational skills are key. Be ready to discuss your experience with planning and scheduling, especially in a fast-paced environment. Share specific examples of how you've managed multiple tasks or prioritised workloads to meet deadlines, which will demonstrate your suitability for the role.