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- Tasks: Be the friendly voice for tenants, managing calls and scheduling repairs.
- Company: Join Morgan Sindall Property Services, a leader in housing solutions.
- Benefits: Enjoy 26 days holiday, flexible working, and health perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for growth and wellbeing support.
The predicted salary is between 24000 - 36000 £ per year.
Permanent, Part Time (20 hours a week over 5 days). Candidates must be flexible to accommodate the following shifts: 8am-12noon, 9am-1pm, 11am-3pm, 1pm-5pm.
We are looking for a proactive and organised Customer Service Advisor to join our busy call centre team. You will be the first point of contact for tenants, managing a high volume of inbound calls (with an expected minimum of 60 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs.
You will handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.
About You
- Experience in a call centre or high-volume customer service role essential.
- Confident managing 60+ calls per day alongside administrative tasks essential.
- Strong organisational skills with excellent attention to detail.
- Experience managing a shared inbox and prioritising workload effectively.
- Clear, professional & confident verbal and written communication skills essential.
- Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
- Experience in social housing, repairs, or maintenance is desirable but not essential.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and demonstrate your ability to think on your feet during the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed high volumes of calls and emails in the past. Be ready to discuss how you prioritise tasks and keep everything running smoothly, as this is key for the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in a call centre environment. We want to see how you've handled high volumes of calls and managed customer queries effectively.
Be Organised and Detail-Oriented: Since the role involves managing a shared inbox and scheduling repairs, it's crucial to demonstrate your organisational skills. Share examples of how you've prioritised tasks and maintained accuracy in your previous roles.
Communicate Clearly: Your written communication should be clear and professional. We appreciate candidates who can convey information effectively, so make sure your application reflects this skill. Don't forget to proofread!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being considered. It’s the quickest way for us to receive your details and get the ball rolling on your application!
How to prepare for a job interview at Morgan Sindall
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities, such as managing high call volumes and handling repair requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear and professional communication is essential for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in high-pressure situations. This will highlight your ability to remain calm and professional.
✨Demonstrate Organisational Skills
With the expectation of managing 60+ calls a day alongside administrative tasks, it's crucial to showcase your organisational skills. Prepare to discuss how you prioritise tasks and manage your time effectively. You could even share specific tools or methods you use to stay organised.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential customer issues you might face and how you would handle them. Practising these scenarios can help you think on your feet and show that you're ready to tackle complex or sensitive enquiries.