At a Glance
- Tasks: Manage calls and coordinate appointments in a fast-paced environment.
- Company: Join Morgan Sindall Property Services, a leader in property management.
- Benefits: Enjoy 26 days holiday, enhanced pension, flexible working, and wellbeing support.
- Other info: Dynamic team culture with opportunities for learning and growth.
- Why this job: Make a real difference in residents' lives while developing your career.
- Qualifications: Experience in planning, scheduling, or customer service is preferred.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Planner £28,000
+ Excellent
Benefits Essex Permanent
Full Time 40 hours per week: Monday to Friday, 08:00-17:00, one hour lunch We are looking for a
Customer Service?Planner
?to join our busy team in
Basildon, Essex
!
About the Role Working in a fast-paced environment, you will manage a high volume of incoming and outgoing calls, liaising with residents, clients, subcontractors,
suppliers
and operational teams to coordinate appointments and keep works progressing smoothly.
Using our scheduling systems, you will plan and
allocate
work to operatives and subcontractors, ensuring jobs are appointed at the right time, in the right sequence and with the
appropriate resources
.
You'll
take ownership of complex repairs, work closely with site teams to provide updates, and help resolve issues where service standards may have been
impacted
, always
maintaining
customer confidence and delivering a positive experience.
This is a role that requires excellent organisation, attention to detail and the ability to juggle multiple priorities.
You'll
be responsible for
managing workloads, monitoring work-in-progress jobs and ensuring appointments are arranged and completed within agreed timescales.
As a key point of contact for residents,
you'll
use both telephone and email communications to provide updates, answer
queries
and deliver outstanding customer service throughout the customer journey.
About You You'll
be an organised and proactive individual with
previous
experience in planning, scheduling, customer
service
or administration, ideally within social housing, repairs and maintenance, property
services
or a similar sector.
You will be comfortable managing multiple bookings, appointments and workstreams simultaneously while
maintaining
accurate
records and ensuring service targets are achieved.
A professional and confident telephone manner is essential, along with excellent communication skills and the ability to build positive relationships with residents, clients,
operatives
and subcontractors at all levels.
You will be able to remain calm under pressure, prioritise
effectively
and make informed decisions to ensure jobs are completed within target timescales.
Strong administrative and IT skills are also important, as
you'll
be
regularly using
scheduling systems and Microsoft Office applications to manage appointments, update
records
and monitor performance.
Most importantly,
you'll
be passionate about delivering exceptional customer service and committed to ensuring every customer receives a positive experience, even in challenging situations.
Benefits 26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP.
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers
About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving
a lasting legacy
in the communities we serve.
Our services include responsive repairs, void refurbishments, compliancy services, and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people
are
key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert.
Therefore, we would encourage you to
submit
your application as soon as possible to avoid disappointment.
We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of
appropriate candidates
TPBN1_UKTJ
Customer Service Planner in Chelmsford employer: Morgan Sindall
Morgan Sindall Property Services is an excellent employer, offering a stable and rewarding environment for Carpenter / Joiners in Yorkshire. With a strong focus on employee wellbeing, professional development, and a culture that prioritises quality service and customer satisfaction, you will benefit from competitive perks such as a company van, profit share, and extensive healthcare support. Join a team that values your skills and commitment to high-quality workmanship while making a positive impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Sindall. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Sindall before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Planner in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Sindall:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Sindall specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Sindall!
How to prepare for a job interview at Morgan Sindall
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
