Customer Service Advisor
£14,162.50 + Excellent Benefits
Basildon, Essex
Permanent Part Time 20 Hours
Monday to Friday, alternating hours each week 9am-1pm & 11am-3pm with also an option for 8am-12pm.
Were?looking for a proactive and organised Part Time Customer Service Advisor to join our busy call centre team.?Youll?be the first point of contact for tenants, managing a high volume of inbound calls (with?a?expected minimum of 30 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs.?Youll?handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.
About You
Experience in a call centre or high-volume customer service role essential.
Customer Service Advisor in Basildon employer: Morgan Sindall
Morgan Sindall Property Services is an excellent employer, offering a stable and rewarding environment for Carpenter / Joiners in Yorkshire. With a strong focus on employee wellbeing, professional development, and a culture that prioritises quality service and customer satisfaction, you will benefit from competitive perks such as a company van, profit share, and extensive healthcare support. Join a team that values your skills and commitment to high-quality workmanship while making a positive impact in the communities we serve.
