At a Glance
- Tasks: Support residents during refurbishment projects and ensure smooth communication.
- Company: Dynamic company focused on community engagement and support.
- Benefits: Company car, profit share, 26 days holiday, and annual bonus.
- Other info: Flexible travel across Home Counties with opportunities for career growth.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in project administration and strong communication skills required.
The predicted salary is between 36000 - 60000 € per year.
We’re looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects. You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required.
As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices. You’ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives. You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role.
We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You’ll need to be computer-literate and comfortable updating project trackers. Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you’ll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury.
Benefits:
- Company Car / Allowance
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus
Resident Liaison Officer (Planned & Regeneration) in Welwyn employer: Morgan Sindall Property Services
As a Resident Liaison Officer at our Welwyn office, you will join a supportive and dynamic team dedicated to enhancing the lives of residents during planned works and refurbishment projects. We pride ourselves on fostering a collaborative work culture that values employee growth, offering comprehensive training and development opportunities alongside competitive benefits such as a company car allowance and a discretionary annual bonus scheme. With a focus on community engagement and satisfaction, this role provides a meaningful opportunity to make a positive impact in the Home Counties.
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer (Planned & Regeneration) in Welwyn
✨Tip Number 1
Get to know the company inside out! Research their projects, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to resident liaison and project management. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Resident Liaison Officer (Planned & Regeneration) in Welwyn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience with project administration and any previous roles where you’ve liaised with residents or clients. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience with property surveys and managing resident communications.
Show Off Your Communication Skills:As a Resident Liaison Officer, communication is key! In your application, give examples of how you’ve effectively communicated with diverse groups in the past. This will show us that you can handle the variety of interactions this role requires.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Let’s get your journey started!
How to prepare for a job interview at Morgan Sindall Property Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the job description and think about how your previous experiences align with the tasks mentioned, like conducting property surveys and managing resident communications.
✨Showcase Your People Skills
As this role is all about liaising with residents and various teams, be prepared to share examples of how you've successfully communicated with diverse groups in the past. Highlight any experience you have in handling complaints or resolving conflicts, as this will demonstrate your ability to maintain positive relationships.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to the role. For instance, how would you handle a dissatisfied resident? Think through your responses ahead of time, focusing on your problem-solving skills and your approach to ensuring resident satisfaction.
✨Familiarise Yourself with Relevant Tools
If you have experience with project management tools or software like EasyBOP, be ready to discuss it. Even if you haven't used these specific tools, showing your willingness to learn and adapt to new technologies can set you apart from other candidates.
