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- Tasks: Support residents during refurbishment projects and ensure smooth communication between all parties.
- Company: Join a leading property services company focused on improving community living conditions.
- Benefits: Enjoy a competitive salary, flexible working, and extensive wellbeing support.
- Other info: Opportunities for learning and development in a diverse and supportive environment.
- Why this job: Make a real difference in residents' lives while building your career in property services.
- Qualifications: Experience in project administration and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects.
You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required.
As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You’ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives.
You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role.
We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You’ll need to be computer-literate and comfortable updating project trackers.
This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you’ll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury.
- Company Car / Allowance
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment.
Property Liaison officer (Permanent) in Welwyn employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Liaison officer (Permanent) in Welwyn
✨Tip Number 1
Get to know the company inside out! Research Morgan Sindall Property Services and their projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to resident liaison roles. Think about your past experiences and how they relate to the job description, especially around handling complaints and coordinating appointments.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Property Liaison officer (Permanent) in Welwyn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resident Liaison Officer role. Highlight your experience with property surveys, managing appointments, and liaising with various stakeholders. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Don’t forget to mention any relevant projects you've worked on!
Show Off Your Communication Skills: As a Resident Liaison Officer, communication is key. In your application, give examples of how you've effectively communicated with residents, site teams, and clients in the past. We love seeing real-life examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Morgan Sindall Property Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, like carrying out property condition surveys and managing project trackers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role is all about liaising with residents and various teams, be prepared to share examples of how you've effectively communicated and resolved issues in the past. Think of specific situations where you handled complaints or coordinated appointments successfully, as these stories will highlight your people-focused approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a dissatisfied resident? Practise your responses to these types of questions, focusing on your problem-solving skills and ability to maintain professionalism under pressure.
✨Demonstrate Your Tech Savviness
Since the role requires updating project trackers and maintaining accurate records, be ready to discuss your computer skills. Mention any relevant software you've used, especially if you have experience with EasyBOP or similar tools. This will reassure the interviewers that you can hit the ground running.