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- Tasks: Support residents during refurbishment projects and ensure smooth communication between all parties.
- Company: Join a leading property services company focused on improving community living conditions.
- Benefits: Enjoy a competitive salary, flexible working, and extensive wellbeing support.
- Other info: Opportunities for learning and development in a diverse and supportive environment.
- Why this job: Make a real difference in residents' lives while building your career in property services.
- Qualifications: Experience in project administration and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects.
You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required.
As our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. You’ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives.
You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role.
We are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. You will have experience visiting properties, carrying out pre-condition surveys, coordinating a high volume of appointments, and confidently liaising with site teams, residents, clients, and the supply chain. You’ll need to be computer-literate and comfortable updating project trackers.
Existing knowledge of SHDF projects and familiarity with EasyBOP would be an advantage, though not essential. This role requires you to hold a clean full UK driving licence for a minimum of 12 months and you’ll have the flexibility to travel between Welwyn and the wider Home Counties, including areas such as Milton Keynes, Essex, and Aylesbury.
- Company Car / Allowance
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment.
Property Liaison Officer (Full Time) in Welwyn employer: Morgan Sindall Property Services
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Liaison Officer (Full Time) in Welwyn
✨Tip Number 1
Get to know the company! Research Morgan Sindall Property Services and their projects. Understanding their values and recent works will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to resident liaison roles. Think about your past experiences and how they relate to the job description. We want you to shine when discussing your skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Property Liaison Officer (Full Time) in Welwyn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Resident Liaison Officer or in project administration. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves liaising with a diverse customer base, it’s crucial to demonstrate your communication prowess. Use examples from your past roles where you’ve effectively managed resident interactions or resolved complaints to show us you’re the right fit.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks like managing project trackers and coordinating appointments. Be sure to mention any tools or methods you use to stay organised and efficient in your previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application, so don’t miss out!
How to prepare for a job interview at Morgan Sindall Property Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like carrying out property surveys and managing project trackers.
✨Showcase Your People Skills
As this role is all about liaising with residents and various teams, be prepared to discuss your communication style. Share examples of how you've handled resident complaints or coordinated with different stakeholders in past roles. This will demonstrate your people-focused approach.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult resident or managing multiple appointments. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company Culture
Get to know Morgan Sindall Property Services and their values. Understanding their focus on improving living conditions and community legacy can help you tailor your answers to show that you're a good fit for their culture and mission.