At a Glance
- Tasks: Act as the main contact for residents, ensuring their needs are met during construction projects.
- Company: Join Morgan Sindall Property Services, dedicated to improving living conditions in communities across London.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a profit share bonus scheme.
- Other info: Must hold a clean UK driving licence and be available for on-site work from 8am to 5pm.
- Why this job: Be part of a supportive culture that values diversity and innovation while making a real impact.
- Qualifications: Experience as a Resident Liaison Officer and strong communication skills are essential.
The predicted salary is between 28800 - 43200 € per year.
We are looking to recruit a Resident Liaison Officer to join our team covering North and South London.
About the Role
As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met. Working to deliver the best quality service, you will be responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner.
About You
Candidates will have experience as a Resident Liaison Officer with a main contractor, coupled with the ability to establish and maintain effective customer relationships with residents from diverse backgrounds. Well organised and empathetic, you will have excellent verbal, professional telephone manner and written communication skills. IT literate with experience working with all Microsoft programmes. You must hold a clean valid UK driving licence and be willing to travel from property to property, as you will need to travel between north and south London so a will to travel is essential. Please note you must be able to be on site for 8am and work until 5pm on site. If looking to take the car allowance option, you must have a car that is 6 years or younger to comply with London ULEZ: Cars are to be no older than six years old and CO2 Emissions should fall under 150gm. We cannot accommodate flexible, part time or working from home on this project.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Private Medical Insurance (Including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Resident Liaison Officer (Planned & Regeneration) employer: Morgan Sindall Property Services
Morgan Sindall Property Services is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises the well-being of its employees. With a strong focus on professional development, generous benefits including enhanced pension plans and private medical insurance, and a commitment to community impact, this role as a Resident Liaison Officer offers a meaningful opportunity to make a difference in the lives of residents across North and South London.
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer (Planned & Regeneration)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in North and South London. Understanding local issues will help you connect better with residents and demonstrate your commitment to their needs during interviews.
✨Tip Number 2
Network with professionals in the property services sector, especially those who have experience as Resident Liaison Officers. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing resident relationships. Think of specific examples where you successfully resolved conflicts or improved communication, as this will showcase your skills effectively.
✨Tip Number 4
Make sure you are well-versed in the use of Microsoft programmes, as proficiency in these tools is essential for the role. Consider brushing up on your skills or taking a quick online course if needed before applying.
We think you need these skills to ace Resident Liaison Officer (Planned & Regeneration)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Resident Liaison Officer. Focus on your ability to build relationships with residents and your administrative skills, as these are key for the role.
Craft a Strong Cover Letter:Write a cover letter that showcases your empathy and communication skills. Mention specific examples of how you've successfully managed resident concerns in the past and how you can contribute to the team.
Highlight IT Proficiency:Since the role requires IT literacy, ensure you mention your experience with Microsoft programmes. You could include any specific software or tools you've used that relate to project management or communication.
Show Willingness to Travel:Clearly state your willingness to travel between North and South London. If you have a car that meets the ULEZ requirements, mention this as it shows you're prepared for the job's demands.
How to prepare for a job interview at Morgan Sindall Property Services
✨Know Your Role
Make sure you understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks such as fostering relationships with residents and addressing their concerns, as this will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since excellent verbal and written communication skills are essential, prepare examples of how you've effectively communicated with diverse groups in the past. This could include resolving conflicts or providing updates to residents.
✨Demonstrate Empathy and Organisation
Be ready to discuss situations where you've shown empathy towards residents' concerns. Also, highlight your organisational skills by sharing how you manage multiple tasks or projects efficiently.
✨Prepare for Travel Questions
As travel between North and South London is a requirement, be prepared to discuss your willingness to travel and how you plan to manage your time effectively while on the road.
