At a Glance
- Tasks: Liaise with clients and schedule appointments to meet service agreements.
- Company: Join Morgan Sindall Property Services, a leader in housing solutions.
- Benefits: Enjoy flexible working, 26 days holiday, and a profit share scheme.
- Other info: Dynamic team culture with extensive wellbeing support and learning opportunities.
- Why this job: Make a real difference in communities while developing your career.
- Qualifications: Strong customer service skills and experience in social housing repairs required.
The predicted salary is between 12 - 15 £ per hour.
Fixed Term Contract – Part Time
We are looking to recruit a Customer Service Advisor (Out of Hours) to join our team.
About the Role
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About You
Candidates will possess a strong working knowledge of Microsoft Office, along with excellent administrative, organisational, and communication skills, both written and verbal. You will have outstanding customer service abilities and a minimum of four years’ experience within social housing repairs, supported by strong problem-solving skills. Flexibility in working days each month is also essential.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor (Out of Hours) in London employer: Morgan Sindall Property Services
Morgan Sindall Property Services is an exceptional employer that prioritises the well-being and development of its employees. With a strong focus on work-life balance, flexible working options, and extensive benefits including a profit share scheme and enhanced healthcare plans, we foster a supportive culture that values diversity and innovation. Join us in making a meaningful impact in the communities we serve while enjoying opportunities for personal and professional growth.
Contact Details:
Morgan Sindall Property Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Out of Hours) in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We all know that confidence is key, so rehearse your answers and think of examples from your experience that showcase your skills.
✨Tip Number 3
Show off your knowledge about Morgan Sindall Property Services! Research the company’s values and recent projects. This will not only impress your interviewers but also help you tailor your responses to align with their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to the fantastic work we do.
We think you need these skills to ace Customer Service Advisor (Out of Hours) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the role of Customer Service Advisor. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:Don’t forget to showcase your experience in social housing repairs and customer service. We’re looking for candidates who can solve problems and instil confidence in customers, so share specific examples that illustrate these abilities.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Morgan Sindall Property Services
✨Know Your Stuff
Make sure you brush up on your knowledge of the MSi system and how it relates to scheduling jobs. Familiarise yourself with common issues in social housing repairs, as well as the types of questions you might face about customer service scenarios.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare examples that demonstrate your excellent verbal and written communication skills, especially in handling demanding customers or complex situations.
✨Flexibility is Key
Highlight your flexibility in working hours during the interview. Be ready to discuss how you can adapt to changing schedules and demands, which is crucial for an Out of Hours Customer Service Advisor.
✨Problem-Solving Examples
Prepare specific examples of how you've successfully resolved issues in the past. This could involve discussing a time when you turned a negative customer experience into a positive one, showcasing your strong problem-solving abilities.
