At a Glance
- Tasks: Manage customer calls and schedule appointments to meet service agreements.
- Company: Join a dynamic team in Basildon, Essex, focused on customer satisfaction.
- Benefits: Part-time hours, competitive pay, and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced, customer-focused role.
- Why this job: Make a real difference in customer service and enhance your communication skills.
- Qualifications: Experience in office administration and strong phone communication skills.
The predicted salary is between 26550 - 32450 £ per year.
Fixed Term Contract until June 2027 – Part Time – 20 Hours We are looking to recruit a Customer Service Planner to join our team, based from our office in Basildon, Essex.
About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.
You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You Candidates will have the following: Previous experience in a similar role would be advantageous.
Office administration experience is essential.
Good phone abilities and communication skills e. g. ability to communicate with different stakeholders at different levels Good administration skills and computer skills Passionate about service delivery and customer satisfaction Able to work towards targets Benefits
Customer Service Planner in Essex employer: Morgan Sindall Property Services
Morgan Sindall Property Services is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a strong focus on community impact in Basildon, employees benefit from a range of perks including flexible working options, extensive training opportunities, and a generous holiday allowance, all while contributing to meaningful projects that enhance living conditions for residents.
Contact Details:
Morgan Sindall Property Services Recruitment Team
