At a Glance
- Tasks: Manage calls and schedule appointments to meet service agreements.
- Company: Join Morgan Sindall Property Services, enhancing community living conditions.
- Benefits: Enjoy 26 days holiday, healthcare plans, and flexible working options.
- Other info: Office-based role with opportunities for learning and development.
- Why this job: Be part of a supportive team focused on customer satisfaction and community impact.
- Qualifications: Previous admin and scheduling experience, strong communication skills, and basic maintenance knowledge required.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team at the Barleylands Hub.
About the Role
Joining our team, you’ll be responsible for managing high volumes of calls, liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal is to ensure future jobs are appointed in a way that meets our contractual Service Level Agreements and avoids false promises. You will excel in dealing with residents as part of our back-office team, using various communication methods including telephony and email.
Using our MS system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, handle demanding customers, and address service failures, with the aim of instilling customer confidence.
About You
- Previous administration experience
- Proven scheduling/planning experience within a Social Housing or Contractor repairs environment
- Competence in communicating with operatives, subcontractors, and residents
- Basic building maintenance knowledge (e.g., duration required for maintenance tasks)
- Planning knowledge of task sequencing and concurrency
- Ability to prioritize works and ensure jobs are within targets and scheduled where practicable
- Experience handling high volumes of calls and customer repair inquiries
- Good written and verbal English skills
- Proficiency in Microsoft Office
- Strong organizational and communication skills, capable of engaging with stakeholders at various levels
- Passion for service delivery and customer satisfaction
Note: No hybrid working; must be able to work from the office located at Barleylands.
Benefits
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (including 24hr GP)
- Life Assurance & Accident Cover
- Share Save scheme
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday scheme
- Flexible Working & Bank Holidays
- Cycle to Work scheme
- Paid Volunteering days (2 days)
- Learning & Development opportunities
- Extensive Wellbeing support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscriptions
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and positively impacting communities. Our services include responsive repairs, refurbishments, compliance services, and planned maintenance.
With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer service. We are proud to support the resettlement of armed forces personnel.
Please refer to the full job description upon completing your application. We review applications throughout the posting period and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.
Customer Service Planner in Basildon employer: Morgan Sindall Property Services
Morgan Sindall Property Services is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a strong focus on community impact in Basildon, employees benefit from a range of perks including flexible working options, extensive training opportunities, and a generous holiday allowance, all while contributing to meaningful projects that enhance living conditions for residents.
Contact Details:
Morgan Sindall Property Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner in Basildon
✨Tip Number 1
Familiarise yourself with the specific scheduling software and tools commonly used in customer service planning. This will not only help you understand the role better but also demonstrate your proactive approach during any discussions with us.
✨Tip Number 2
Brush up on your communication skills, especially in handling demanding customers. Practising scenarios where you manage difficult conversations can give you an edge, showing us that you're prepared for the challenges of the role.
✨Tip Number 3
Research our company values and recent projects. Being able to discuss how your personal values align with ours during an interview can make a strong impression and show your genuine interest in joining our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview with us.
We think you need these skills to ace Customer Service Planner in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in administration and scheduling, particularly within a Social Housing or Contractor repairs environment. Use specific examples to demonstrate your skills in managing high volumes of calls and customer inquiries.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle demanding situations. Mention your proficiency in Microsoft Office and your strong organisational skills, as these are key for the role.
Highlight Relevant Skills:In your application, emphasise your communication skills and your ability to engage with various stakeholders. Discuss your basic building maintenance knowledge and how it can help you prioritise works effectively.
Proofread Your Application:Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Customer Service Planner role.
How to prepare for a job interview at Morgan Sindall Property Services
✨Showcase Your Scheduling Skills
Be prepared to discuss your previous experience in scheduling and planning, especially within a social housing or contractor repairs environment. Highlight specific examples where you successfully managed high volumes of calls and appointments.
✨Demonstrate Communication Proficiency
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. Use examples from past experiences to illustrate how you've effectively communicated with operatives, subcontractors, and residents.
✨Understand the Importance of Service Level Agreements
Familiarise yourself with what Service Level Agreements (SLAs) entail and be ready to discuss how you would ensure compliance with them. This shows that you understand the importance of meeting customer expectations and maintaining service quality.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about handling demanding customers and service failures. Think of strategies you’ve used in the past to instil confidence in customers and resolve issues effectively, as this will demonstrate your passion for service delivery.
