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- Tasks: Join us as a Customer Service Advisor, scheduling appointments and ensuring top-notch service.
- Company: Morgan Sindall Property Services improves living conditions for communities through integrated asset management.
- Benefits: Enjoy flexible working, 26 days holiday, healthcare cash plan, and profit share bonuses.
- Why this job: Be part of a supportive team that values innovation and customer satisfaction while making a real impact.
- Qualifications: Strong communication skills and experience in customer service or trades are essential.
- Other info: Part-time role with two shifts available; apply early to secure your spot!
Permanent – Part Time (20 hours per week). Two shifts available: 09:00-13:00 or 11:00-15:00 (Monday to Friday).
We are looking to recruit 4 Customer Service Advisors to join our team on our Basildon contract, on a part-time basis.
About the Role
Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You’ll liaise with our supervisory teams and the regional buyers to ensure materials/equipment is ready for use at the agreed appointment times. Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers' confidence.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Contact Detail:
Morgan Sindall Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. If you have experience with similar scheduling software, be ready to discuss how you can quickly adapt and use it effectively.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've handled demanding customers or resolved service failures in the past. This will show that you can instil confidence in clients.
✨Tip Number 3
Since the role involves liaising with various stakeholders, practice your communication skills. Be prepared to demonstrate how you can effectively coordinate between clients, subcontractors, and supervisors.
✨Tip Number 4
Research Morgan Sindall Property Services and their values. Understanding their focus on community and customer-first culture will help you align your answers during the interview with what they value most.
We think you need these skills to ace Customer Service Advisor (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles in the repairs and maintenance sector, showcasing your problem-solving skills and ability to handle demanding customers.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with Microsoft Office and your communication skills. Explain why you are passionate about customer service and how you can contribute to the team.
Showcase Relevant Skills: In your application, clearly outline your organisational and administrative skills. Provide examples of how you've successfully scheduled appointments or managed customer expectations in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at Morgan Sindall Property Services
✨Know the Company
Before your interview, take some time to research Morgan Sindall Property Services. Understand their values, services, and the communities they serve. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service Advisor, your ability to handle demanding customers is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or instilled confidence in clients. This will showcase your problem-solving skills and customer-centric approach.
✨Familiarise Yourself with Microsoft Office
Since the role requires good working knowledge of Microsoft Office, brush up on your skills, especially in Excel and Word. Be ready to discuss how you've used these tools in previous roles to manage tasks efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about situations where you had to schedule appointments or manage multiple tasks under pressure. Practising your responses will help you articulate your thought process clearly during the interview.
