At a Glance
- Tasks: Support operational teams by coordinating activities and managing schedules in a dynamic environment.
- Company: Join Morgan Sindall Property Services, a leader in improving local communities.
- Benefits: Enjoy 26 days holiday, flexible working, and extensive wellbeing support.
- Other info: Opportunities for learning and development in a supportive team culture.
- Why this job: Make a real difference while developing your skills in a fast-paced role.
- Qualifications: Previous administration experience and strong organisational skills are essential.
Are you an experienced Administrator with strong planning and customer service skills? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.
Morgan Sindall Property Services is looking for a proactive Administrator to join our Basildon team, helping to support the delivery of essential property services that make a real difference to local communities.
The Role
As an Administrator, you will play a key role in supporting operational teams by coordinating activities, managing schedules, maintaining accurate records, and ensuring the efficient delivery of administrative services. You will be responsible for handling a variety of tasks, balancing competing priorities, and providing excellent support to both internal and external customers.
About You
We are looking for someone with previous administration experience, excellent organisational skills and a customer-first approach. You'll be confident managing schedules, coordinating workloads and keeping accurate records in a busy operational environment. Strong planning / scheduling skills are essential, along with experience providing excellent customer service and using Microsoft Office packages, particularly Outlook, Word and Excel. You'll be comfortable communicating with a wide range of customers, colleagues and stakeholders and able to prioritise competing demands whilst maintaining a high level of accuracy.
If you have strong administration skills, planning experience, and a passion for delivering excellent customer service, we'd love to hear from you.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Administrator (Operations - Customer/Administration) employer: Morgan Sindall Property Services
Morgan Sindall Property Services is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a strong focus on community impact in Basildon, employees benefit from a range of perks including flexible working options, extensive training opportunities, and a generous holiday allowance, all while contributing to meaningful projects that enhance living conditions for residents.
Contact Details:
Morgan Sindall Property Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator (Operations - Customer/Administration)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Sindall Property Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Sindall Property Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator (Operations - Customer/Administration)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Sindall Property Services:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Sindall Property Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Sindall Property Services!
How to prepare for a job interview at Morgan Sindall Property Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
