At a Glance
- Tasks: Manage calls and schedule appointments to ensure top-notch customer service.
- Company: Join Morgan Sindall Property Services, a leader in social housing.
- Benefits: Enjoy a bonus scheme, enhanced pension, and flexible working options.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference in people's lives through effective housing repairs.
- Qualifications: Experience in social housing and repair planning is essential.
The predicted salary is between 30000 - 40000 £ per year.
Morgan Sindall Property Services Limited is seeking a Customer Service Planner in Hunslet, Leeds. This role requires managing a high volume of calls and scheduling appointments to meet contractual Service Level Agreements effectively.
The ideal candidate will possess experience in social housing and repair planning, ensuring excellent service delivery and customer satisfaction.
The position offers a range of benefits including a discretionary bonus scheme, enhanced pension plan, and flexible working arrangements.
Housing Repairs Planner – Customer Service in Leeds employer: Morgan Sindall Property Services Limited
Morgan Sindall Property Services Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. Located in Hunslet, Leeds, the company provides a range of benefits including a discretionary bonus scheme, enhanced pension plan, and flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding employment in the social housing sector.
Contact Details:
Morgan Sindall Property Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Repairs Planner – Customer Service in Leeds
✨Tip Number 1
Get to know the company! Research Morgan Sindall Property Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves managing a high volume of calls, it’s crucial to be confident and clear on the phone. Try role-playing with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Showcase your experience! Be ready to discuss your background in social housing and repair planning. Prepare specific examples of how you've ensured excellent service delivery and customer satisfaction in previous roles.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site for the best chance of landing an interview. It shows initiative and makes it easier for us to track your application.
We think you need these skills to ace Housing Repairs Planner – Customer Service in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in social housing and repair planning. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team at Morgan Sindall. Keep it engaging and personal.
Showcase Your Communication Skills:Since this role involves managing a high volume of calls, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and repair planning. Familiarise yourself with common issues that arise in this sector, as well as the specific services offered by Morgan Sindall Property Services. This will show that you're not just interested in the role, but that you understand the industry.
✨Practice Your Call Handling Skills
Since the role involves managing a high volume of calls, it’s crucial to demonstrate your ability to handle customer queries efficiently. Consider role-playing with a friend or family member to practice responding to various scenarios. This will help you feel more confident during the interview.
✨Highlight Your Customer Service Experience
Be ready to share specific examples from your past roles where you’ve excelled in customer service. Think about times when you went above and beyond to ensure customer satisfaction, especially in a fast-paced environment. This will illustrate your commitment to delivering excellent service.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face in scheduling, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
