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- Tasks: Lead a team to ensure top-notch customer service across various channels.
- Company: Join Morgan Sindall Property Services, enhancing living conditions in communities.
- Benefits: Enjoy 26 days holiday, flexible working, and enhanced maternity/paternity pay.
- Other info: Opportunities for professional development and community volunteering.
- Why this job: Be part of a people-focused culture that values innovation and customer satisfaction.
- Qualifications: Strong communication and administration skills, with a focus on customer service.
The predicted salary is between 24710 - 35000 £ per year.
We are looking to recruit a Customer Service Team Leader to join our Home Group Team, based from our office in Leeds, LS10 1BL.
About the Role
As Team Leader / Supervisor, you’ll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels, i.e. phone, email, video, social etc. Assessing resourcing requirements and supporting the day-to-day activity, you’ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You’ll undertake quality assurance and drive a culture of ‘right first time’, as well as assisting and working alongside the Customer Performance Manager to manage the KPI’s and ensure SLA’s are adhered to. You’ll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. You’ll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.
About You
With exceptional communication skills, you’ll be able to establish and maintain effective customer relationships and be confident when it comes to presenting to a range of people and groups. You’ll have strong administration skills, a good working knowledge of Microsoft Office and above all, an excellent customer focus.
Benefits
- 26 Days Holiday & Bank Hols
- Enhanced Pension Plan
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
Customer Supervisor/Team Leader employer: Morgan Sindall Property Services Limited
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supervisor/Team Leader
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to manage and improve team performance during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team or managed projects in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your capability as a Team Leader.
✨Tip Number 3
Research the company culture at Morgan Sindall Property Services. Understanding their values and commitment to customer service will allow you to tailor your responses in interviews and show that you're a great fit for their team.
✨Tip Number 4
Prepare to discuss your experience with various customer contact channels, such as phone, email, and social media. Highlighting your versatility in handling different types of customer interactions will demonstrate your readiness for the role.
We think you need these skills to ace Customer Supervisor/Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Supervisor/Team Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Communication Skills: Since exceptional communication skills are crucial for this role, ensure your CV and cover letter showcase examples of how you've effectively communicated in previous positions, especially in customer service settings.
Demonstrate Leadership Experience: Emphasise any past leadership or supervisory roles you’ve held. Provide specific examples of how you’ve led a team, managed performance, or implemented changes that improved customer service outcomes.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'quality assurance', 'KPI management', and 'customer focus', to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Showcase Your Leadership Skills
As a Customer Supervisor/Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team, resolved conflicts, or implemented changes that improved performance. This will show the interviewers that you can effectively manage and inspire your team.
✨Understand the Company Culture
Research Morgan Sindall Property Services and their commitment to customer service and community impact. Be ready to discuss how your values align with theirs and how you can contribute to their mission of improving living conditions for residents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific scenarios where you successfully managed difficult situations, focusing on your approach and the outcomes. This will demonstrate your capability in maintaining a high standard of customer service.
✨Highlight Your Communication Skills
Exceptional communication is key for this role. Be prepared to discuss how you establish and maintain effective relationships with customers and colleagues. You might also want to practice presenting your ideas clearly, as you may need to present to various groups within the company.