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- Tasks: Schedule appointments and manage client and contractor communications for repairs.
- Company: Leading property services company with a focus on customer satisfaction.
- Benefits: Discretionary bonus, enhanced pension, and flexible working options.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Strong organisational skills and experience in repair planning.
- Other info: Opportunity for growth in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading property services company is seeking a Customer Service Planner to join their Westminster team. Responsibilities include scheduling appointments with clients and contractors to meet service agreements, managing high call volumes, and ensuring customer confidence. Ideal candidates will have strong organisational skills and a background in repair planning. Benefits include a discretionary bonus, enhanced pension, and flexible working options.
Customer Service Scheduler – Repairs & Maintenance employer: Morgan Sindall Property Services Limited
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Scheduler – Repairs & Maintenance
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Scheduler, you'll be managing high call volumes. Role-play with a friend or use our resources to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Scheduler – Repairs & Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and any experience in repair planning. We want to see how your background aligns with the role of a Customer Service Scheduler.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your ability to manage high call volumes. Let us know why you’re excited about joining our Westminster team!
Showcase Relevant Experience: If you've worked in similar roles before, don’t hold back! Share specific examples of how you’ve successfully scheduled appointments or managed client relationships. We love seeing real-life applications of your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Scheduler. Familiarise yourself with scheduling appointments, managing call volumes, and the importance of service agreements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since strong organisational skills are key for this position, be ready to share examples from your past experiences. Think of specific situations where you successfully managed multiple tasks or resolved scheduling conflicts. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Common Scenarios
Expect to be asked how you would handle high call volumes or difficult customer interactions. Prepare some strategies or examples of how you've dealt with similar situations before. This will show that you can maintain customer confidence even under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
