At a Glance
- Tasks: Manage calls and schedule appointments for clients and engineers.
- Company: Join Morgan Sindall Property Services, enhancing living conditions in communities.
- Benefits: Enjoy flexible working, a bonus scheme, and health perks like 24hr GP access.
- Other info: Full training provided; apply early as roles may close quickly.
- Why this job: Be part of a supportive team focused on customer satisfaction and community impact.
- Qualifications: Good communication skills; experience in social housing or planning is a plus.
The predicted salary is between 22200 - 25800 € per year.
Customer Service Planner
Reference - MSPS194243Expiry date - 19/08/2025
Location - Hunslet, Leeds
Salary - £26,208 - £29,023
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We are looking to recruit a Customer Service Planner to join our team, based from our office inHunslet, Leeds.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, engineers, residents and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
Using our in-house system, you’ll actively schedule available operatives to job tasks, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
Whilst experience in a similar role would be advantageous, full training will be provided on systems and processes to ensure you are fully equipped to achieve the requirements of this position.
About You
Candidates will have the following:
- Social Housing experience, would be advantageous
- Repair and Maintenance planning background, would be advantageous
- Good communication skills e.g. ability to communicate with different stakeholders at different levels
- Passionate about service delivery and customer satisfaction.
- Profit Share Discretionary Annual Bonus Scheme
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Buy & Sell Holiday Schemes
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking, and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success.
MSPS are proud to support the resettlement of armed forces personnel.
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
#J-18808-LjbffrCustomer Service Planner in Leeds employer: Morgan Sindall Property Services Limited
Morgan Sindall Property Services is an exceptional employer located in Hunslet, Leeds, offering a supportive work culture that prioritises employee well-being and professional growth. With comprehensive benefits such as a discretionary annual bonus, enhanced pension plan, and flexible working options, we empower our team to thrive while making a meaningful impact in the communities we serve. Join us to be part of a diverse and innovative team dedicated to delivering outstanding service and improving living conditions for residents.
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Planner in Leeds
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the context in which Morgan Sindall Property Services operates will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the types of interactions you'll have with clients and residents.
✨Tip Number 3
Research the company's values and culture. Being able to align your personal values with those of Morgan Sindall Property Services will show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company, and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Planner in Leeds
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Planner position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience:If you have experience in social housing or repair and maintenance planning, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your communication skills and ability to manage customer expectations.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for service delivery and customer satisfaction. Mention how your background makes you a suitable candidate for the role and express your enthusiasm for joining Morgan Sindall Property Services.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Planner.
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Service Planner. Familiarise yourself with terms like 'Service Level Agreements' and 'repair and maintenance planning' to show that you are well-prepared.
✨Showcase Communication Skills
Since the role involves liaising with various stakeholders, be ready to demonstrate your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Highlight Relevant Experience
If you have experience in social housing or repair and maintenance planning, make sure to highlight this during the interview. Even if your experience isn't directly related, think of transferable skills that can apply to this role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to handle demanding customers or complex repairs. Think about how you would instil confidence in customers and ensure their satisfaction, as this is crucial for the role.
