Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage calls and schedule appointments for clients and contractors.
- Company: Join Morgan Sindall Property Services, enhancing community living conditions.
- Benefits: Enjoy flexible working, 26 days holiday, and a profit share scheme.
- Why this job: Be part of a people-focused culture that values innovation and customer satisfaction.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: Opportunities for professional development and volunteering days available.
The predicted salary is between 22700 - 29100 £ per year.
Location - Welwyn Garden City
Salary - £27,000 - £29,000 per annum + benefits
Permanent – Full time, 40 hours per week.
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.
About the Role
Joining our team, you’ll be responsible for managing high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments. Your goal will be to ensure that future jobs are scheduled efficiently to meet contractual Service Level Agreements without making false promises. You will communicate with residents using various methods including telephony and email. Using our MSi system, you’ll schedule available operatives and subcontractors, discuss complex repairs, handle demanding customers, and address service failures, all while instilling customer confidence.
About You
- Experience in Social Housing and Repair and Maintenance.
- Strong communication skills with operatives, subcontractors, and residents.
- Basic knowledge of building maintenance tasks.
- Planning skills to sequence or undertake tasks concurrently.
- Ability to prioritize work and manage ongoing jobs within targets.
- Good written English and communication skills across stakeholder levels.
- A passion for service delivery and customer satisfaction.
Benefits
- Company Van (work use)
- Profit Share
- Discretionary Annual Bonus Scheme
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Buy & Sell Holiday
- Flexible Working & Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Loyalty & Values Awards
- Funded Professional Subscription
- Company Uniform
About Us
Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents' living conditions and community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance. With over 1000 employees, we foster a culture centered on people, innovation, and customer focus. Build your career with us, where diversity and talent drive our success. MSPS supports the resettlement of armed forces personnel.
For the full job description, please complete your application. We review applications throughout the advert duration and encourage early submission. We reserve the right to close the advert early if sufficient suitable candidates are found.
Customer Service Planner employer: Morgan Sindall Property Services Limited
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with the MSi system mentioned in the job description. Understanding how to navigate and utilise this software will give you a significant advantage during the interview process, as it shows your proactive approach and readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of social housing and repair and maintenance processes. Being able to discuss relevant experiences or scenarios where you've successfully managed similar tasks will demonstrate your expertise and suitability for the role.
✨Tip Number 3
Prepare examples of how you've handled demanding customers in the past. This role requires strong communication skills, so having specific instances ready to share will highlight your ability to maintain customer confidence under pressure.
✨Tip Number 4
Showcase your planning and prioritisation skills by discussing any relevant projects or tasks where you successfully managed multiple responsibilities. This will illustrate your capability to meet service level agreements and handle ongoing jobs effectively.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Planner position. Tailor your application to highlight relevant experience in social housing and repair and maintenance.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure your CV and cover letter showcase your ability to liaise effectively with clients, subcontractors, and residents. Provide specific examples of how you've successfully managed customer interactions in the past.
Demonstrate Planning Abilities: Emphasise your planning skills in your application. Mention any experience you have in scheduling appointments or managing multiple tasks concurrently, as this is a key aspect of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your passion for service delivery and customer satisfaction. Make sure to address how you can contribute to the company's goals and values.
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Know the Company
Before your interview, take some time to research Morgan Sindall Property Services. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Communication Skills
As a Customer Service Planner, strong communication is key. Prepare examples of how you've effectively communicated with clients or managed difficult conversations in the past. This will showcase your ability to handle demanding customers and instil confidence.
✨Showcase Your Planning Abilities
Be ready to discuss your planning skills and how you prioritise tasks. Think of specific instances where you successfully managed multiple jobs or scheduled appointments efficiently, as this aligns directly with the responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to situations involving service failures or complex repairs, highlighting your approach to resolving issues while maintaining customer satisfaction.
