Customer Service Advisor (Part Time)

Customer Service Advisor (Part Time)

Reference – MSPS191338

Expiry date – 04/06/2025

Location – Basildon

Salary – Salary up to £13,750 + Benefits

Two shifts available: 09:00 – 13:00 or 11:00 – 15:00 (Monday to Friday)

We are looking to recruit 4 Customer Service Advisors to join our team on our Basildon contract, on a part-time basis.

About the Role

Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements and avoid false promises. You’ll coordinate with supervisory teams and regional buyers to ensure materials and equipment are ready for use at the scheduled times.

Using our MSi system, you’ll actively schedule available operatives and subcontractors, discuss complex repairs, demanding customers, and service failures, with the role of instilling customer confidence.

About You

Candidates should have good working knowledge of Microsoft Office, with strong administration, organizational, and communication skills, both written and verbal. With excellent customer service skills, you’ll have previous experience in the repairs and maintenance sector or a trade-based background, along with good problem-solving skills.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Holidays
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio, and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents\’ living conditions and leaving a lasting community legacy. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovation, and prioritizes customer satisfaction.

Build your career with a leading property services company that values diversity and talented individuals.

MSPS proudly supports the resettlement of armed forces personnel.

We review applications throughout the advert\’s duration and encourage early submission. We reserve the right to close the advert early if we receive a high volume of suitable candidates.

#J-18808-Ljbffr