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For Companies At a Glance
- Tasks: Be the friendly voice for our tenants, managing calls and scheduling appointments.
- Company: Join Morgan Sindall Property Services, a leader in housing solutions.
- Benefits: Enjoy a competitive salary, profit share, healthcare, and flexible work perks.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for learning and growth.
The predicted salary is between 30784 - 43098 £ per year.
We are looking to recruit a Customer Service Advisor to join our team based from our Osprey House office in Chingford.
About the Role
We’re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you’ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You’ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You’ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction.
About You
- Experience in a call centre or customer service role, handling inbound calls and emails professionally.
- Strong administrative and organisational skills with excellent attention to detail.
- Clear verbal and written communication skills, following scripts and system processes accurately.
- Ability to support customers to self-resolve simple, low-risk issues where appropriate.
- Proven ability to manage high call volumes and schedule appointments in line with SLAs and operational needs (Essential).
- Confident using Microsoft Office and CRM systems (MSI experience advantageous).
- Experience in social housing, maintenance or repairs is desirable but not essential.
Benefits
- Profit Share
- Discretionary Annual Bonus Scheme
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor employer: Morgan Sindall Property Services Limited
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview, especially those about managing high call volumes or dealing with sensitive issues.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with CRM systems and how you've used them in previous roles. If you’ve got any examples of how you’ve improved processes or customer satisfaction, make sure to highlight those!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in call centres and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Keep it professional but let your personality shine through. We love a bit of character!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for typos and ensure you follow any specific instructions in the job posting. We appreciate candidates who take the time to get it right!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands quickly. Plus, it shows us you’re keen on joining our team at Morgan Sindall Property Services!
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, like handling calls and scheduling appointments. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since clear verbal and written communication is crucial for this role, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable with articulating your thoughts. Remember, showing empathy and professionalism during your responses can set you apart!
✨Showcase Your Organisational Skills
Be ready to discuss how you've managed high call volumes or scheduled appointments in previous roles. Use specific examples to illustrate your organisational skills and attention to detail. This will reassure the interviewer that you can handle the demands of the job effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or the tools you'll be using, like the MSI scheduling system. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
