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- Tasks: Manage customer calls and schedule appointments to ensure service excellence.
- Company: Join Morgan Sindall Property Services, a leader in housing solutions.
- Benefits: Enjoy profit share, bonuses, enhanced pension, and health perks.
- Why this job: Make a real difference in residents' lives while building your career.
- Qualifications: Experience in customer service and scheduling in social housing.
- Other info: Dynamic team culture with opportunities for learning and development.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Advisor
Reference – MSPS195887
Expiry date – 14/10/2025
Location – Maida Vale, London (Westminster)
Salary – £28000 – £30000
We’re looking to recruit a Customer Service Advisor to join our Westminster Gas team based in Westminster, W9 2AR.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
- Social Housing and Repair and Maintenance background.
- Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
- Competent in communicating with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Good level of written English
- Good communication skills e.g. ability to communicate with different stakeholders at different levels
- Passionate about service delivery and customer satisfaction.
Benefits
- Profit Share Discretionary Annual Bonus Scheme
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Loyalty & Values Awards
- Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
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Customer Service Advisor employer: Morgan Sindall Property Services Limited
Contact Detail:
Morgan Sindall Property Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Sindall Property Services. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle demanding customers or complex repairs during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to communicate effectively with different stakeholders. Use examples from your past experiences to demonstrate how you've successfully liaised with clients, subcontractors, and residents.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, it’s the best way to ensure your application gets seen by the right people!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and scheduling. We want to see how your background aligns with the role, so don’t hold back on showcasing your relevant skills!
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to communicate effectively, just like you would in the role.
Highlight Relevant Experience: If you've got a background in social housing or repair and maintenance, make sure to emphasise that! We love seeing candidates who understand the industry and can hit the ground running, so share those experiences that make you a great fit.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing and repair maintenance. Familiarise yourself with common issues and solutions, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since the role involves liaising with various stakeholders, practice articulating your thoughts clearly. You might want to role-play scenarios where you have to deal with demanding customers or complex repairs. This will help you demonstrate your communication skills during the interview.
✨Showcase Your Scheduling Experience
Be ready to discuss your previous experience in scheduling and planning. Think of specific examples where you successfully managed multiple tasks or prioritised works effectively. This will highlight your ability to meet Service Level Agreements and manage workloads efficiently.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or specific challenges the team faces. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and improve customer satisfaction.
