At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance service quality.
- Company: Morgan Sindall Property Services, a leader in social housing repairs.
- Benefits: Competitive salary of £34,680 plus excellent benefits.
- Other info: Join a dynamic environment focused on customer satisfaction and team development.
- Why this job: Make a real difference in customer experience and lead a passionate team.
- Qualifications: Strong supervisory skills and experience in social housing repairs required.
The predicted salary is between 34680 - 34680 £ per year.
Morgan Sindall Property Services Limited is seeking a proactive Customer Complaints Team Leader based in Basildon, Essex. The successful candidate will manage contact centre operations, ensuring high-quality service and customer satisfaction through various channels.
Responsibilities include:
- Coaching team members
- Resolving complaints
- Supporting KPI performance
Strong supervisory skills and experience in a social housing repairs setting are essential. The position offers a salary of £34,680 per annum plus excellent benefits.
Complaints Team Leader: Customer Experience & Quality in Basildon employer: Morgan Sindall Property Services Limited
Morgan Sindall Property Services Limited is an exceptional employer that prioritises employee development and a supportive work culture in Basildon, Essex. With a focus on quality service and customer satisfaction, team leaders are empowered to coach and inspire their teams while enjoying competitive salaries and comprehensive benefits. The company fosters a collaborative environment where employees can grow professionally and contribute meaningfully to the community.
Contact Details:
Morgan Sindall Property Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Team Leader: Customer Experience & Quality in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector, especially those who have experience in customer complaints. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaints management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached team members or resolved complex complaints in the past. This will demonstrate your fit for the Complaints Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Team Leader: Customer Experience & Quality in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your supervisory skills and experience in customer service, especially in a social housing repairs setting. We want to see how your background aligns with the role of Complaints Team Leader!
Showcase Your Achievements:When writing your application, don’t just list your duties; showcase your achievements! Use specific examples that demonstrate how you’ve improved customer satisfaction or resolved complaints effectively.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Morgan Sindall Property Services Limited
✨Know Your Stuff
Make sure you understand the ins and outs of customer complaints management, especially in a contact centre environment. Brush up on your knowledge of social housing repairs and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Leadership Skills
As a Complaints Team Leader, you'll need to demonstrate strong supervisory skills. Prepare examples of how you've coached team members or resolved conflicts within a team. Highlight your ability to motivate others and drive performance towards KPIs.
✨Be Customer-Centric
Morgan Sindall values high-quality service and customer satisfaction. Think of specific instances where you've gone above and beyond for a customer. Be ready to explain how you would ensure that your team maintains these standards.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer experience and quality. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
