At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support across various channels.
- Company: Join Morgan Sindall plc, a leader in property services with a people-first culture.
- Benefits: Enjoy 26 days holiday, private healthcare, flexible working, and professional development opportunities.
- Other info: Be part of a diverse team focused on innovation and community impact.
- Why this job: Make a real difference in customer experiences while growing your career in a supportive environment.
- Qualifications: Exceptional communication skills and strong administration experience are essential.
The predicted salary is between 27900 - 34100 £ per year.
We are looking to recruit a Customer Service Team Leader to join our Welwyn & Hatfield Contract, based from our office in Welwyn Garden City, AL8 6AE.
About the Role
The Customer Team Leader will ensure the contact centre operations deliver the required performance, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be: Phone, Email, Video, Social, Correspondence. Assessing resourcing requirements and supporting the day-to-day activity, you’ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You’ll undertake quality assurance and drive a culture of ‘right first time’, as well as assisting and working alongside the Customer Performance Manager to manage the KPI’s and ensure SLA’s are adhered to. You’ll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dissatisfaction. You’ll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.
About You
With exceptional communication skills, you’ll be able to establish and maintain effective customer relationships and be confident when it comes to presenting to a range of people and groups. You’ll have strong administration skills, a good working knowledge of Microsoft Office and above all, an excellent customer focus.
Benefits
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Private Healthcare (including 24hr GP)
- Life Assurance
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday
- Flexible Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription
- Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
Customer Service Team Leader at Morgan Sindall plc in Welwyn Garden City employer: Morgan Sindall plc
Morgan Sindall plc is an exceptional employer located in Welwyn Garden City, offering a vibrant work culture that prioritises employee wellbeing and career development. With benefits such as enhanced pension plans, private healthcare, and extensive learning opportunities, we empower our team to thrive while delivering outstanding customer service. Join us to be part of a company that values diversity, innovation, and community impact.
