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- Tasks: Manage high call volumes to schedule appointments and ensure service agreements are met.
- Company: Join a dedicated team at Dartford Hub focused on customer service excellence.
- Benefits: Enjoy a full-time position with a stable work environment and opportunities for growth.
- Why this job: Make a real impact by helping residents and ensuring their needs are met effectively.
- Qualifications: Experience in social housing, scheduling, and basic building maintenance is essential.
- Other info: Work from our office in Dartford, engaging with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Full Time Permanent 40 hours per week We are looking to recruit a Customer Service Planner to join our team Dartford Hub working from our office at Moat DA2 6QE. About the Role Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email. Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have the following: Social Housing and Repair and Maintenance background. Proven experience in scheduling/planning Disrepairs, Voids or Complex works. Competent in communicating with direct operatives, subcontractors and residents. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
Customer Service Planner employer: Morgan Sindall Careers
Contact Detail:
Morgan Sindall Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarize yourself with the MSi system, as it's crucial for scheduling jobs effectively. If you can demonstrate your understanding of this software during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of social housing and repair maintenance. Being able to discuss specific examples of disrepairs or voids you've managed in the past will highlight your relevant experience and make you stand out.
✨Tip Number 3
Practice your communication skills, especially in handling demanding customers. Prepare scenarios where you successfully resolved issues, as this will showcase your ability to instill confidence in residents.
✨Tip Number 4
Research the company’s values and recent projects. Showing that you align with their mission and understand their operations will demonstrate your genuine interest in the role and the organization.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Planner position. Understand the key responsibilities and required skills, especially in scheduling and communication.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in social housing, repair and maintenance, and any relevant scheduling or planning roles. Use specific examples to demonstrate your competence.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, highlight your communication skills. Provide examples of how you've effectively communicated with clients, subcontractors, and residents in previous roles.
Tailor Your Application: Customize your application materials to reflect the language and requirements mentioned in the job description. Use keywords related to scheduling, service level agreements, and customer confidence to make your application stand out.
How to prepare for a job interview at Morgan Sindall Careers
✨Show Your Communication Skills
Since the role involves liaising with clients, subcontractors, and residents, it's crucial to demonstrate your communication skills during the interview. Be prepared to discuss how you've effectively handled difficult conversations or resolved conflicts in the past.
✨Highlight Relevant Experience
Make sure to emphasize your background in social housing and repair and maintenance. Share specific examples of your scheduling and planning experience, especially related to disrepairs or complex works, to show that you understand the demands of the role.
✨Familiarize Yourself with the MSi System
If possible, research the MSi system before your interview. Being able to discuss how you would use this system to schedule operatives and manage appointments will demonstrate your proactive approach and technical competence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to manage high volumes of calls or deal with demanding customers, and be ready to explain how you handled those challenges.
