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- Tasks: You'll schedule appointments and liaise with clients and contractors to ensure smooth operations.
- Company: Join a dedicated team focused on social housing and repairs in Basildon.
- Benefits: Enjoy profit sharing, annual bonuses, and 26 days of holiday plus bank holidays.
- Why this job: Make a real impact by helping customers and ensuring quality service in the community.
- Qualifications: Strong communication skills and experience in customer service or repairs are essential.
- Other info: This is a permanent full-time position with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
Permanant Full Time We are looking to recruit a Customer Service Advisor to join our team in at our Basildon Contract, About the Role Joining our team, youll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. Youll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times. Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. About You Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, youll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills. Benefits Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday & Bank …
Customer Service Advisor (Social Housing, Repairs) employer: Morgan Sindall Careers
Contact Detail:
Morgan Sindall Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Social Housing, Repairs)
✨Tip Number 1
Familiarize yourself with the MSi system mentioned in the job description. Understanding how to navigate and utilize this software will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your knowledge of service level agreements (SLAs) and how they apply to customer service in the repairs and maintenance sector. Being able to discuss SLAs confidently will demonstrate your understanding of the role's responsibilities.
✨Tip Number 3
Prepare examples from your previous experience that showcase your problem-solving skills, especially in dealing with demanding customers or service failures. This will help you illustrate your capability to instill confidence in clients.
✨Tip Number 4
Highlight your organizational and communication skills during any discussions or interviews. Be ready to explain how you've successfully managed scheduling and liaised with various stakeholders in past roles.
We think you need these skills to ace Customer Service Advisor (Social Housing, Repairs)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, especially focusing on customer service and scheduling tasks.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, particularly in the repairs and maintenance sector. Mention specific examples where you successfully managed client relationships or resolved complex issues.
Showcase Your Skills: Demonstrate your proficiency in Microsoft Office and your strong organizational and communication skills. Provide examples of how you've used these skills in past roles to improve customer satisfaction or streamline processes.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Address how your background aligns with the company's goals and how you can contribute to meeting their Service Level Agreements.
How to prepare for a job interview at Morgan Sindall Careers
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled challenging customer interactions in the past. Highlight your ability to instill confidence in customers, especially in situations involving service failures.
✨Demonstrate Your Organizational Abilities
Since the role involves scheduling and coordinating appointments, be ready to explain how you prioritize tasks and manage your time effectively. Share any tools or methods you use to stay organized.
✨Familiarize Yourself with the MSi System
If possible, research the MSi system before the interview. Understanding how it works will show your initiative and readiness to hit the ground running in the role.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to resolve complex issues, particularly in the repairs and maintenance sector, and be ready to walk the interviewer through your thought process.
