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For Companies At a Glance
- Tasks: Provide top-notch support for advanced machinery and solve complex technical problems.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Competitive salary, excellent benefits, and opportunities for travel and training.
- Why this job: Make a real-world impact while working with cutting-edge technology and diverse teams.
- Qualifications: Hands-on experience in electrical engineering and automation systems required.
- Other info: Diverse and inclusive workplace with great career growth potential.
The predicted salary is between 28800 - 48000 £ per year.
Join a team where your engineering skills directly support cutting-edge automation and technology. We are looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real-world impact of your work - this could be the opportunity you have been looking for.
What You’ll Do
- Provide high-level engineering support for automated and conventional systems and precision technologies.
- Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
- Lead the commissioning of advanced systems both in the UK and internationally.
- Work with R&D to test new solutions and provide feedback from the field.
- Analyse system issues, identify patterns, and contribute to product enhancements.
- Maintain accurate technical documentation and helpdesk records.
- Deliver hands-on training for distributors, dealers, and end-users - both in-person and remotely.
What You Bring
- Technical foundation (electrical/mechanical) with hands-on experience.
- Relevant qualification in electrical engineering.
- Experience working on live electrical systems.
- Competent in automation systems, mechanical repair, and diagnostics.
- Excellent communicator with the flexibility to travel across the UK and abroad.
- Knowledge of hydraulic systems.
Technical Support Engineer employer: Morgan Ryder
Contact Detail:
Morgan Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get your hands dirty! If you want to land that Technical Support Engineer role, make sure you’re familiar with the machinery and systems you'll be supporting. Spend some time tinkering with automation systems or even volunteer for projects that let you troubleshoot real-world issues.
✨Tip Number 2
Networking is key! Connect with professionals in the industry through LinkedIn or local meetups. Don’t be shy about reaching out to current employees at companies you're interested in; they can provide insider tips and might even refer you for open positions.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled complex technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your hands-on experience.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows your enthusiasm for the role and the company. So, don’t wait – click now to apply!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical foundation and hands-on experience in your application. We want to see how your skills align with the role of a Technical Support Engineer, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your experience with automation systems and troubleshooting, as well as any relevant qualifications. It helps us see why you’re the perfect fit!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical details. Make it easy for us to understand your experience and capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Morgan Ryder
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around electrical and mechanical systems. Be ready to discuss your hands-on experience with automation systems and how you've tackled complex issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems in real-time. Think about specific situations where you identified patterns in system issues and contributed to product enhancements. This will demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Confidently
As a Technical Support Engineer, you'll need to communicate effectively with customers and field partners. Practice explaining complex concepts in simple terms, and be ready to showcase your excellent communication skills during the interview.
✨Be Ready to Discuss Training Experience
Since delivering hands-on training is part of the role, prepare to talk about any previous training experiences you've had. Highlight how you’ve engaged with distributors, dealers, or end-users, and be ready to share your approach to teaching technical concepts.