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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling orders and resolving queries with ease.
- Company: Join a fast-growing manufacturing business with a supportive and friendly culture.
- Benefits: Enjoy competitive salary, pension, life assurance, and 33 days holiday.
- Why this job: Make a real difference in customer satisfaction while developing your career.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Full-time role with excellent career stability and growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A great opportunity to join a well-established, fast-growing manufacturing business who are currently recruiting a Customer Service Advisor to join a friendly and high-performing Customer Service team. This is a great opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing a varied workload. You will act as a key point of contact for customers, ensuring orders, enquiries and issues are handled efficiently and professionally.
The role
- Review and process customer orders ensuring they are processed within agreed timescales
- Provide prices, lead time, delivery and stock availability information
- Act as the interface between customers and internal teams including Planning, Procurement and Finance
- Resolve customer complaints and credit queries effectively
- Maintain accurate customer records and provide proactive customer support
- Work closely with sales teams to keep them informed of customer activity and changes
About you
- Proven experience in a fast-paced customer service environment
- Comfortable managing multiple priorities with strong attention to detail
- Commercially aware with excellent communication and organisational skills
- Manufacturing experience desirable
- Knowledge of another language - desirable
- Strong IT skills, particularly MS Office / Excel
- Able to commit to a full time, office-based role with a realistic daily commute
Working hours
- 40 hours per week
- Monday to Friday, 8:30am - 5:00pm
- 30-minute unpaid lunch break
Package:
- 33 days holiday per year (including bank holidays)
- Salary Sacrifice Pension - Employer 6%, Employee minimum 3%
- Life Assurance - 3x annual salary
- Occupational health & physiotherapy services
- Employee Assistance Programme
- Free onsite parking
- Onsite canteen with free tea, coffee and filtered water
- Supportive, people-focused culture with long-term career stability
Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as a DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
Customer Service Advisor in Glenrothes employer: Morgan Ryder
Contact Detail:
Morgan Ryder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Glenrothes
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and effectively. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle challenges in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Glenrothes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in fast-paced environments and your ability to manage multiple priorities, as these are key aspects of the job.
Showcase Your Communication Skills: Since this role involves acting as a key point of contact for customers, it's essential to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Highlight Relevant Experience: If you've got experience in manufacturing or a similar field, make sure to mention it! This will show us that you understand the industry and can hit the ground running in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Morgan Ryder
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or built strong relationships with customers. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to handling multiple priorities and attention to detail. Practising your responses can help you articulate your thoughts clearly during the interview. Don't forget to prepare questions to ask them too!
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. This shows respect for their time and sets a positive tone for the conversation.
