At a Glance
- Tasks: Support and optimise IT Service Management processes in a dynamic financial services environment.
- Company: Join a prestigious financial services company with a hybrid working model.
- Benefits: Enjoy a competitive salary, flexible work arrangements, and professional development opportunities.
- Other info: Great opportunity for career growth in a fast-paced, tech-driven industry.
- Why this job: Be a key player in enhancing IT services and making a real impact.
- Qualifications: ITIL certification and hands-on experience with ServiceNow are essential.
The predicted salary is between 40000 - 50000 £ per year.
Working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office.
The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support the new implementation of ServiceNow activities and be instrumental to the identification and ownership of ITSM improvements. Additionally, the ITSM Analyst will support activities required to enable the IT Service Management Team to provide the oversight and governance of all internal and external services engaged by the ITSM team.
Academic and Professional Qualifications Required:
- ITIL certified or demonstrable experience operating within an ITIL-based environment
- Hands-on experience with ServiceNow (Change Management essential; CMDB and workflow configuration desirable)
- Strong working knowledge of ITSM and DevOps technologies, supported by appropriate certifications where applicable
- Familiarity with industry-standard Service Management and IT operating frameworks (e.g. IT4IT, COBIT)
Required Knowledge and Level of Experience:
- Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Configuration, Change and Release Management
- Understanding and experience of real time market data and high-volume trading systems
Desirable:
- Experience of working within an Exchange or Clearing House
- Demonstrable experience of supporting critical applications
- Demonstrable experience of defining SLAs and Service Procedures in relation to an application support environment
IT Service Management Analyst in City of London employer: MORGAN PHILIPS UK LIMITED
As a prestigious Financial Services company located in the heart of the City, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model offers flexibility while ensuring collaboration and innovation thrive, and our commitment to IT Service Management excellence provides a unique opportunity for professionals to make a meaningful impact in a fast-paced environment. Join us to be part of a team that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an IT Service Management Analyst role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your ITIL and ServiceNow experience. Engage with relevant content and connect with industry professionals to boost your visibility.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of ITSM frameworks and real-time market data systems. Be ready to discuss how you've improved processes in previous roles, as this will show you're the right fit for the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Service Management Analyst in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your ITIL experience and any hands-on work with ServiceNow. We want to see how your skills match what we're looking for!
Showcase Relevant Experience:When writing your application, focus on your experience in managing support functions within an ITIL environment, especially in Financial Services. We love seeing real examples of how you've handled Change Management or defined SLAs.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MORGAN PHILIPS UK LIMITED
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in Change Management. This will show that you’re not just certified but also experienced in real-world applications.
✨Get Familiar with ServiceNow
Since hands-on experience with ServiceNow is essential, take some time to review its functionalities, particularly around Change Management and CMDB. If you can, prepare examples of how you've used ServiceNow to improve processes or resolve issues in past roles.
✨Understand Financial Services Context
Given that this role is within a Financial Services company, it’s crucial to understand the specific challenges and regulations in this sector. Brush up on your knowledge of high-volume trading systems and how ITSM plays a role in maintaining their integrity and performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in an ITIL environment. Think about past experiences where you had to manage incidents or changes under pressure, and be ready to explain your thought process and the outcomes.
