Co-pilot - Adoption Lead - Agentic AI in Stevenage

You will lead the adoption, enablement, and value realisation of Microsoft 365 Copilot across the Group.

Sector - Energy/Utilities/Telecoms - 15,000 plus employees. Based in Stevenage/hybrid working. Inside IR35 - six month contract - start 28th of Sept.

You will help turn the Copilot rollout from a licence deployment into a structured productivity and capability programme, ensuring the right users receive the right support, training, communications, use cases, governance, and feedback loops.

You will work with the AI Portfolio Manager, AI Enablement & Adoption Lead, AI Solutions Lead, Technology teams, Microsoft partners, L&D, Communications, Security, Data Governance, and business sponsors to drive safe, measurable adoption of Copilot.

You will help define personas, prioritise cohorts, build champions, capture use cases, monitor usage, gather feedback, and evidence value.

You will own day-to-day Copilot adoption planning, cohort readiness, training coordination, user engagement, champions support, communications input, use-case development, feedback collection, adoption measurement, and benefit tracking.

You will support the migration away from MAGI (our in-house AI tool), help users understand the approved Copilot approach, and work with partners to ensure rollout activity is practical, safe, and measurable.

You will act as a specialist adoption lead for Microsoft 365 Copilot. You may guide AI Champions, Copilot users, and business stakeholders.

Copilot Rollout & Adoption Planning:

• Support the phased rollout of Microsoft 365 Copilot across the Group.
• Help define user cohorts, personas, business readiness criteria, priority groups, and adoption waves.
• Work with the AI Portfolio Manager and programme stakeholders to maintain Copilot rollout status, dependencies, risks, issues, and decisions.
• Coordinate with Technology teams, Microsoft partners, and internal stakeholders on rollout planning, readiness, communications, and adoption activity.
• Support the transition from MAGI to Copilot, ensuring users have a clear path, guidance, and support.
• Support the development of an 'agentic marketplace' (Microsoft and Group) to encourage the widespread adoption and use of certified Copilot agents.

Training, Guidance, & Support:

• Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams.
• Coordinate practical training, demos, clinics, webinars, and user support materials.
• Work with the AI Enablement & Adoption Lead and L&D to align Copilot training with the wider AI literacy programme.
• Create and maintain prompt guidance, examples, FAQs, 'how to' content, use-case libraries, and success stories.
• Support AI Champions with materials, updates, community content, and escalation routes.

Use Cases & Value Realisation:

• Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work.
• Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas.
• Capture evidence of adoption, usage, feedback, time saved, quality improvement, and business value.
• Work with the AI Portfolio Manager to include Copilot benefits in the wider AI portfolio and executive reporting.
• Identify where Copilot is not suitable and where another approved tool, automation, workflow, or data solution is required.

Measurement, Feedback, & Continuous Improvement:

• Track Copilot adoption metrics, user feedback, training attendance, champion activity, use-case maturity, and adoption barriers.
• Identify where additional support, communications, training, governance, or technical readiness is required.
• Produce regular adoption updates for the AI Portfolio Manager and relevant programme forums.
• Capture lessons learned from pilots and early adopters to improve future rollout waves.
• Monitor common issues, misconceptions, and user needs, and translate them into improved guidance.

Governance & Responsible Use:

• Ensure Copilot adoption activity reflects Group's approved AI, data, privacy, security, and information governance approach.
• Work with Data & AI Governance, Information Security, and Data Protection to ensure guidance is clear on responsible use, data handling, sensitive information, and escalation routes.
• Reinforce the position that Copilot is the default enterprise productivity AI tool unless other tools are formally justified and approved.
• Support communication of what Copilot can and cannot be used for within the Group.

Essential:

• Experience supporting adoption of Microsoft 365, Copilot, digital workplace tools, productivity platforms, AI/Agentic tools, or enterprise technology.
• Experience with Copilot Studio, Agent Builder, Power Platform, Microsoft Graph, Viva, SharePoint knowledge management.
• Strong understanding of Microsoft 365 tools, including Teams, Outlook, Word, Excel, PowerPoint, SharePoint, and OneDrive.
• Practical understanding of Microsoft 365 Copilot use cases, prompt guidance, agents, adoption barriers, and user support needs.
• Strong communication, facilitation, training, user engagement, and stakeholder management skills.
• Ability to create clear guidance, use cases, FAQs, playbooks, and adoption materials.
• Experience tracking usage, feedback, training, adoption activity, and benefits.
• Ability to work with business users, Technology teams, L&D, Communications, Security, Data Governance, and external partners.
• Strong awareness of data privacy, information security, oversharing risk, and responsible AI use.

Desirable:

• Experience with enterprise change management, champions networks, digital adoption platforms, or training delivery.
• Experience supporting phased rollout to large user populations.
• Experience measuring productivity benefits, time saved, quality improvement, or user satisfaction.
• Familiarity with Microsoft Purview, sensitivity labels, DLP, retention, and information protection.
• Experience in infrastructure services, utilities, transport, telecoms, water, or field operations.
• Familiarity with service adoption, ITIL, or change frameworks.