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For Companies At a Glance
- Tasks: Lead a team to provide top-notch employment law advice to union members.
- Company: Join a respected trade union supporting professionals across sectors.
- Benefits: Competitive salary, career growth, and the chance to make a difference.
- Why this job: Shape the future of member services while developing your leadership skills.
- Qualifications: Strong employment law knowledge and proven team leadership experience.
- Other info: Dynamic role with opportunities for professional development in a supportive environment.
The predicted salary is between 50400 - 72000 £ per year.
Job Description
EMPLOYMENT LAW ADVICE TEAM LEADER – TRADE UNION
LONDON £63,000 BASIC SALARY PERMANENT ROLE
The Role:
Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader. As a Team Leader within our client’s Member Contact Centre you will use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to union members. In this role you will have the chance to be involved in developing new services and to supervise, mentor and develop a team of Employment Law Helpdesk Advisors. We will look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve the union’s overall member service. This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development.
About You:
- Strong knowledge of employment law
- Proven track record of leading a team
- Ability to lead, motivate and develop team members
- Experience of working in a customer or member service environment
- Experience of working in a regulated/legislative environment
- Experience of monitoring and reporting against SLA’s and KPI’s
- Familiarity in dealing with complaints/complex queries
- Experience of providing advice and support to customers
- Experience in implementing or managing Contact Centre technology and processes
Employment Law Advice Team Leader - Trade Union -(M&F) UK873629 in London employer: Morgan Philips Group
Contact Detail:
Morgan Philips Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Law Advice Team Leader - Trade Union -(M&F) UK873629 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the employment law field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission, especially in delivering excellent member service. We want to see that passion shine through!
✨Tip Number 3
Practice your responses to common interview questions, particularly those related to team leadership and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Employment Law Advice Team Leader - Trade Union -(M&F) UK873629 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Employment Law Advice Team Leader. Highlight your supervisory experience and knowledge of employment law, as these are key for us. Use specific examples that showcase your skills in leading a team and providing excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for employment law and how you can contribute to our Member Contact Centre. Be sure to mention any relevant experience with complaints or complex queries, as this will resonate with us.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve team performance or enhance member satisfaction? We love to see quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Morgan Philips Group
✨Know Your Employment Law Inside Out
Make sure you brush up on your employment law knowledge before the interview. Be prepared to discuss recent changes in legislation and how they impact trade unions. This will show that you're not just familiar with the basics, but that you’re genuinely engaged with the field.
✨Showcase Your Leadership Skills
Since this role involves leading a team, think of specific examples where you've successfully motivated or developed team members. Prepare to share these stories during the interview to demonstrate your supervisory experience and ability to foster a positive team environment.
✨Prepare for Customer Service Scenarios
Expect questions about handling complex queries or complaints. Think of challenging situations you've faced in customer service and how you resolved them. This will highlight your problem-solving skills and your commitment to providing excellent member support.
✨Familiarise Yourself with KPIs and SLAs
Since monitoring and reporting against SLAs and KPIs is crucial for this role, be ready to discuss your experience with these metrics. Bring examples of how you've used data to improve service delivery or team performance in previous roles.
