At a Glance
- Tasks: Support and optimise IT Service Management processes in a dynamic financial services environment.
- Company: Prestigious financial services company with a hybrid working model.
- Benefits: 12-month contract, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a fast-paced, innovative environment.
- Why this job: Join a leading firm and make a real impact on IT service management.
- Qualifications: ITIL certification and hands-on experience with ServiceNow required.
The predicted salary is between 65000 - 65000 £ per year.
Working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office.
Overview: The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support the new implementation of ServiceNow activities and be instrumental to the identification and ownership of ITSM improvements. Additionally, the ITSM Analyst will support activities required to enable the IT Service Management Team to provide the oversight and governance of all internal and external services engaged by the ITSM team.
Academic and Professional Qualifications Required:
- ITIL certified or demonstrable experience operating within an ITIL-based environment
- Hands-on experience with ServiceNow (Change Management essential; CMDB and workflow configuration desirable)
- Strong working knowledge of ITSM and DevOps technologies, supported by appropriate certifications where applicable
- Familiarity with industry-standard Service Management and IT operating frameworks (e.g. IT4IT, COBIT)
Required Knowledge and Level of Experience:
- Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Configuration, Change and Release Management
- Understanding and experience of real time market data and high-volume trading systems
Desirable:
- Experience of working within an Exchange or Clearing House
- Demonstrable experience of supporting critical applications
- Demonstrable experience of defining SLAs and Service Procedures in relation to an application support environment
IT Service Management Analyst employer: Morgan Philips Group
As an IT Service Management Analyst at one of the prestigious Financial Services companies in the City, you will be part of a dynamic and inclusive work culture that values innovation and collaboration. The company offers a hybrid working model, ensuring flexibility while fostering professional growth through hands-on experience with cutting-edge technologies like ServiceNow. With a strong commitment to employee development and a focus on optimising IT service management, this role provides a meaningful opportunity to contribute to critical projects within a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an IT Service Management Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with ServiceNow! If you haven't already, dive into some online tutorials or courses to brush up on your skills. Being well-versed in Change Management and other ITSM processes will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research common questions for IT Service Management roles and practice your answers. Be ready to discuss your experience with ITIL and how you've improved service management processes in past roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of getting noticed. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the IT Service Management Analyst role. Highlight your ITIL experience and any hands-on work with ServiceNow, as these are key for us. Use specific examples that showcase your skills in Change Management and ITSM.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT service management and how your background fits the bill. Mention any relevant certifications and experiences that align with our needs in the financial services sector.
Showcase Your Technical Skills:We want to see your technical prowess! Include any relevant tools or technologies you've worked with, especially those related to ITSM and DevOps. If you've got experience with high-volume trading systems, make sure to highlight that too!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Morgan Philips Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially if you have the certification. Be ready to discuss how you've applied ITIL principles in past roles, particularly in Change Management, as this will be crucial for the position.
✨Get Familiar with ServiceNow
Since hands-on experience with ServiceNow is essential, take some time to explore its features, especially around Change Management and CMDB. If you can, prepare examples of how you've used it to improve processes in previous jobs.
✨Understand Financial Services Context
This role is within a Financial Services company, so having a grasp of industry-specific challenges and regulations will set you apart. Be prepared to discuss how your experience aligns with managing support functions in such environments.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time market data and high-volume trading systems. Think of specific situations where you successfully managed incidents or changes, and be ready to share those stories.
