At a Glance
- Tasks: Provide expert technical support and lead product testing in refrigeration systems.
- Company: Join a dynamic team at a leading HVAC and Refrigeration Equipment Manufacturer.
- Benefits: Enjoy a full-time role with core hours and opportunities for skill development.
- Other info: Office-based role with a collaborative team atmosphere in Hillington.
- Why this job: Be part of a tech-savvy environment that values innovation and customer satisfaction.
- Qualifications: Strong knowledge of refrigeration systems and excellent problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Senior Technical Support Engineer (UK867415)
Position Overview
Our client is seeking a motivated and skilled Technical Support Engineer with refrigeration knowledge to join their dynamic team.
Based at their Head Office in Hillington, this role is ideal for someone with a passion for technology and a solid understanding of refrigeration systems and who is eager to contribute to software testing, documentation, and training efforts.
Key Responsibilities
- Provide after-sales support for their entire range of products, serving as the senior escalation point and subject matter expert for all technical enquiries.
- Lead the testing of the most complex products, providing detailed feedback to engineering and development teams to ensure product readiness and reliability before market launch.
- Take full ownership of resolving escalations at all levels, from entry-level to the most complex technical issues, ensuring timely and effective solutions while maintaining high customer satisfaction.
- Deliver training to all levels of technical support staff, from entry-level to mid-level support, ensuring consistent knowledge transfer and skill development across the team.
- Oversee the creation, updating, and maintenance of technical documentation, ensuring it meets the needs of internal teams and end users, and reflects the latest product features and functionality.
- Diagnose and troubleshoot hardware and software issues, escalating complex problems when necessary.
- Collaborate with the product development team to provide feedback based on customer experiences and support interactions.
Qualifications and Skills
- Strong knowledge of refrigeration systems and principles.
- Familiarity with HVACR systems, controls, and energy management solutions.
- Excellent problem-solving and diagnostic skills.
- Strong team player with the ability to work closely with various other departments.
- Ability to work effectively both independently and as part of a team.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- A strong technical background in controls systems and products.
- Strong verbal and written communication skills for reports and customer interactions.
Working hours
This is an office-based role at their Hillington Head office. Core hours are Monday to Friday 13.30 to 10pm with an hour’s lunch break.
Seniority level: Associate
Employment type: Full-time
Job function: Technical Support
Industries: HVAC and Refrigeration Equipment Manufacturing
#J-18808-LjbffrSenior Technical Support Engineer (UK867415) in Glasgow employer: Morgan Philips Group
At Morgan Philips Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Financial Controls Manager, you will benefit from our commitment to employee growth through tailored development opportunities and the chance to work with cutting-edge technology in a supportive environment. Located in a vibrant city, our team thrives on diversity and inclusivity, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer (UK867415) in Glasgow
✨Tip Number 1
Familiarise yourself with the latest refrigeration technologies and trends. This will not only help you in interviews but also demonstrate your passion for the field, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the HVACR industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex technical issues in the past. Being able to articulate your problem-solving process will showcase your expertise and experience effectively.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to tailor your discussions during interviews and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Senior Technical Support Engineer (UK867415) in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with refrigeration systems and technical support. Use specific examples that demonstrate your problem-solving skills and familiarity with HVACR systems.
Craft a Compelling Cover Letter:In your cover letter, express your passion for technology and detail how your background aligns with the responsibilities of the Senior Technical Support Engineer role. Mention your experience in training and documentation as well.
Showcase Relevant Skills:Emphasise your strong communication skills and ability to work in a team. Provide examples of how you've successfully managed escalations and delivered training in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Morgan Philips Group
✨Showcase Your Refrigeration Knowledge
Make sure to highlight your understanding of refrigeration systems during the interview. Be prepared to discuss specific principles and technologies you've worked with, as this role requires a strong technical background in this area.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. This will showcase your diagnostic skills and ability to provide effective solutions, which are crucial for the Senior Technical Support Engineer position.
✨Emphasise Team Collaboration
Since this role involves working closely with various departments, be ready to discuss your experience in team settings. Highlight instances where you collaborated with product development or training teams to improve processes or outcomes.
✨Prepare for Technical Documentation Questions
Expect questions about your experience with creating and maintaining technical documentation. Be ready to explain how you ensure that documentation is up-to-date and meets the needs of both internal teams and end users.
