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For Companies At a Glance
- Tasks: Lead a team to provide top-notch employment law advice to union members.
- Company: Join a dynamic trade union dedicated to supporting professionals across sectors.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong employment law knowledge and proven team leadership experience.
- Other info: Exciting opportunity for professional development in a customer-focused role.
The predicted salary is between 50400 - 72000 £ per year.
The Role:
Morgan Philips Specialist Recruitment is presently supporting a United Kingdom trade union which represents professionals and specialist workers in both the public and private sectors in their search for an Employment Law Advice Helpdesk Team Leader.
As a Team Leader within our client's Member Contact Centre you'll use your positive attitude, your supervisory experience, and your employment law knowledge to deliver an excellent service to union members.
In this role you'll have the chance to be involved in developing new services and to supervise, mentor and develop a team of Employment Law Helpdesk Advisors. We'll look to you to ensure the Member Contact Centre is providing high quality advice and support to members and to help improve the union's overall member service.
This is an exciting career opportunity with customer service at its heart and offers plenty of room for professional growth and development.
About You:
- Strong knowledge of employment law
- Proven track record of leading a team
- Ability to lead, motivate and develop team members
- Experience of working in a customer or member service environment
- Experience of working in a regulated/legislative environment
- Experience of monitoring and reporting against SLA's and KPI's
- Familiarity in dealing with complaints/complex queries
- Experience of providing advice and support to customers
- Experience in implementing or managing Contact Centre technology and processes
Please note you will receive an automated response advising you that we have received your CV.
Employment Law Advice Helpdesk Team Leader - Trade Union in City of London employer: Morgan Philips Group
Contact Detail:
Morgan Philips Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Law Advice Helpdesk Team Leader - Trade Union in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the employment law field or trade unions. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and employment law. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your supervisory experience! During interviews, share specific examples of how you've led teams and improved service quality. This will highlight your fit for the Team Leader role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Employment Law Advice Helpdesk Team Leader - Trade Union in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Employment Law Advice Helpdesk Team Leader. Highlight your supervisory experience and knowledge of employment law, as these are key for us. Use specific examples that showcase your skills in leading a team and providing excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for employment law and how you can contribute to improving member services. Keep it engaging and personal – we want to see your personality!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience in a regulated environment or dealing with complex queries. This will help us see how you can handle the challenges of the role and lead your team effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Morgan Philips Group
✨Know Your Employment Law Inside Out
Make sure you brush up on your employment law knowledge before the interview. Be prepared to discuss recent changes in legislation and how they impact union members. This will show that you're not just familiar with the basics, but that you’re genuinely passionate about the subject.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Think of specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will help the interviewers see you as a strong candidate for the role.
✨Prepare for Customer Service Scenarios
Since this role is heavily focused on customer service, be ready to discuss how you've handled complex queries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Familiarise Yourself with Contact Centre Technology
Research the latest contact centre technologies and processes that are relevant to the role. Being able to discuss how you’ve implemented or managed these systems in previous roles will set you apart and show that you’re proactive about improving member services.
