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For Companies At a Glance
- Tasks: As a Business Analyst, you'll enhance operational performance through innovative tech solutions.
- Company: Join a forward-thinking IT function focused on delivering robust business solutions.
- Benefits: Enjoy a competitive daily rate and the chance to work on impactful projects.
- Why this job: Be part of a dynamic team driving continuous improvement in essential services like water and energy.
- Qualifications: Experience with Salesforce Field Service or Microsoft Dynamics 365 is essential; two contracts required.
- Other info: This is a 6-month contract starting 1st October 2025, inside IR35.
The predicted salary is between 39600 - 66000 £ per year.
Overview
Business Analyst – Field Services – Salesforce/D365 | Location: Hertfordshire, England, United Kingdom | Contract (Inside IR35) | Start: immediate to be confirmed.
(Salesforce Field Service or Microsoft Dynamics 365 Field Service is essential – min. two contracts in this specialist area/environment.)
Responsibilities
- Assess and develop business requirements and determine appropriate solution options in partnership with solution architects.
- Pro-actively share and promote the solutions we deliver.
- Provide effective hyper care support for all of our solutions.
- Maintain effective governance across all internal processes.
- Identify and evaluate different technologies aligned with business goals and strategy.
- Conduct impact assessments for defined process and system changes.
- Help to identify opportunities to improve service, quality, safety and profitability by improving existing or implementing new processes and systems.
- Develop and maintain positive close working relationships with business stakeholders.
- Communicate regularly and appropriately with all levels of business stakeholders.
- Understand what the business needs, the challenges our contracts face, and how we can deliver benefit.
- Pro-actively seek out relevant innovations with the potential for application in the Capital Delivery sector.
- Establish and maintain a strong innovation dynamic between our business stakeholders to help drive continuous improvement.
- Work with in-house and outsourced IT management to develop current systems, deploy new solutions and build interfaces between systems where required.
- Represent the CIO function at client/contract meetings, ensuring collaborative approaches to any integrated solutions.
Benefits and Employment Details
Employment type: Contract | Seniority level: Mid-Senior level | Industry: Utilities
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Business Analyst - Field Services - Salesforce/D365 employer: Morgan Philips Group
Contact Detail:
Morgan Philips Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Field Services - Salesforce/D365
✨Tip Number 1
Familiarise yourself with Salesforce Field Service and Microsoft Dynamics 365 Field Service. Since these are essential for the role, having a solid understanding of their functionalities and how they can be applied in business processes will give you an edge.
✨Tip Number 2
Network with professionals in the water, energy, telecoms, rail, or air sectors. Engaging with industry experts can provide insights into current trends and challenges, which will help you demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved operational performance in previous roles. Highlighting your experience in asset management and scheduling will show that you understand the complexities of the field services environment.
✨Tip Number 4
Stay updated on innovations in business solutions and technology. Being able to discuss recent advancements and how they could benefit the company will demonstrate your proactive approach and commitment to continuous improvement.
We think you need these skills to ace Business Analyst - Field Services - Salesforce/D365
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce and Microsoft Dynamics 365 Field Service. Include specific projects or contracts where you've successfully implemented solutions in the smart metering or asset management sectors.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the business needs and challenges faced in the water, energy, telecoms, rail, or air sectors. Showcase how your skills can contribute to improving operational performance and stakeholder relationships.
Highlight Relevant Experience: Clearly outline your previous roles as a Business Analyst, focusing on your experience in assessing business requirements and developing solutions. Mention any hyper care support you provided and how you maintained governance across processes.
Showcase Innovation and Improvement: Demonstrate your ability to identify opportunities for service improvement and innovation. Provide examples of how you've previously implemented new processes or systems that enhanced quality, safety, or profitability.
How to prepare for a job interview at Morgan Philips Group
✨Showcase Your Relevant Experience
Make sure to highlight your previous contracts involving Salesforce Field Service or Microsoft Dynamics 365 Field Service. Be prepared to discuss specific projects where you successfully implemented business solutions in the smart metering or asset management sectors.
✨Understand the Business Needs
Demonstrate your understanding of the challenges faced by the company and how your skills can address these issues. Research their current operations and think about how you can improve their processes and systems.
✨Communicate Effectively
Prepare to communicate clearly with various stakeholders. Practice explaining complex technical concepts in simple terms, as you will need to engage with both technical and non-technical team members.
✨Be Innovative
Show your enthusiasm for innovation by discussing any relevant technologies or methodologies you've explored that could benefit the company. Be ready to suggest how these innovations can enhance operational performance and safety.
