At a Glance
- Tasks: Support and optimise IT Service Management processes in a dynamic financial services environment.
- Company: Prestigious financial services company with a hybrid working model.
- Benefits: 12-month contract, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and excellence.
- Why this job: Be a key player in enhancing IT services and making a real impact.
- Qualifications: ITIL certification and hands-on experience with ServiceNow required.
The predicted salary is between 45000 - 55000 £ per year.
Working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office.
The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support the new implementation of ServiceNow activities and be instrumental to the identification and ownership of ITSM improvements. Additionally, the ITSM Analyst will support activities required to enable the IT Service Management Team to provide the oversight and governance of all internal and external services engaged by the ITSM team.
Academic and Professional Qualifications Required:
- ITIL certified or demonstrable experience operating within an ITIL-based environment
- Hands‑on experience with ServiceNow (Change Management essential; CMDB and workflow configuration desirable)
- Strong working knowledge of ITSM and DevOps technologies, supported by appropriate certifications where applicable
- Familiarity with industry‑standard Service Management and IT operating frameworks (e.g. IT4IT, COBIT)
Required Knowledge and Level of Experience:
- Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Configuration, Change and Release Management
- Understanding and experience of real time market data and high‑volume trading systems
Desirable:
- Experience of working within an Exchange or Clearing House
- Demonstrable experience of supporting critical applications
- Demonstrable experience of defining SLAs and Service Procedures in relation to an application support environment
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
IT Service Management Analyst in London employer: Morgan Philips Group SA
Join a prestigious Financial Services company in the heart of the City, where you will thrive in a dynamic hybrid work environment that promotes collaboration and innovation. With a strong commitment to employee development, you will have access to extensive training opportunities and the chance to work with cutting-edge technologies like ServiceNow, all while being part of a supportive team that values diversity and inclusion. This role not only offers competitive benefits but also the unique advantage of working in a vibrant financial hub, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for an IT Service Management Analyst role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge and ServiceNow skills. We all know that confidence is key, so practice answering common questions related to Change Management and ITSM improvements to show you’re the right fit.
✨Tip Number 3
Don’t forget to showcase your hands-on experience! When you get the chance to chat with potential employers, highlight specific projects where you’ve optimised service management processes or improved SLAs. Real examples make a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace IT Service Management Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Management Analyst role. Highlight your ITIL certification and any hands-on experience with ServiceNow, especially in Change Management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT Service Management and how your experience aligns with the needs of our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience:When detailing your work history, focus on your experience in managing support functions within an ITIL environment, particularly in Financial Services. We’re keen to see examples of how you've handled Incident, Configuration, Change, and Release Management.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Morgan Philips Group SA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in Change Management. This will show that you’re not just certified but also experienced in real-world applications.
✨Get Familiar with ServiceNow
Since hands-on experience with ServiceNow is essential, take some time to review its functionalities, particularly around Change Management and CMDB. If you can, prepare examples of how you've used ServiceNow to improve processes or resolve issues in past roles.
✨Understand Financial Services Context
Given that this role is within a Financial Services company, it’s crucial to understand the specific challenges and regulations in this sector. Brush up on your knowledge of high-volume trading systems and how ITSM plays a role in maintaining their integrity and performance.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage incidents or changes. Think of specific situations from your past experiences where you successfully navigated challenges, and be ready to share those stories during the interview.
