At a Glance
- Tasks: Support Service Management teams in optimising Change Management and service governance.
- Company: Morgan Philips Group SA, a leader in IT service management.
- Benefits: Hybrid work model, gain valuable experience in financial services.
- Other info: 12-month contract with opportunities for professional growth.
- Why this job: Make a real impact by improving service procedures and working with critical applications.
- Qualifications: ITIL certification, ServiceNow experience, and knowledge of ITSM.
The predicted salary is between 40000 - 50000 £ per year.
Morgan Philips Group SA is seeking an IT Service Management Analyst for a 12-month fixed-term contract. This role is hybrid, requiring a minimum of 3 days per week on-site. The analyst will support the Service Management teams in optimizing their functions, focusing on Change Management and overseeing service governance.
Ideal candidates will have:
- ITIL certification
- Experience with ServiceNow
- Knowledge of ITSM in financial services
The position offers opportunities to work with critical applications and improve service procedures.
Hybrid ITSM Analyst: ServiceNow, ITIL Expert (12‑month) in London employer: Morgan Philips Group SA
Morgan Philips Group SA is an excellent employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to enhance their skills in IT Service Management while working on critical applications in the financial services sector. With a strong emphasis on professional development and a supportive environment, employees can thrive and grow within the company, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid ITSM Analyst: ServiceNow, ITIL Expert (12‑month) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with ITSM and ServiceNow. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your ITIL expertise and how you've optimised service management processes in the past.
✨Tip Number 3
Tailor your approach! Research the company’s current ITSM practices and think about how you can contribute. Bring specific examples of how you’ve improved change management or service governance in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Hybrid ITSM Analyst: ServiceNow, ITIL Expert (12‑month) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your ITIL certification and any experience you have with ServiceNow. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT Service Management and how you can contribute to optimising Change Management processes. We love seeing enthusiasm!
Showcase Your Experience:When detailing your past roles, focus on specific achievements related to ITSM in financial services. We’re looking for candidates who can demonstrate their impact, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Morgan Philips Group SA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in Change Management. This will show that you not only have the certification but also practical experience.
✨Familiarise Yourself with ServiceNow
Since this role requires expertise in ServiceNow, take some time to review its functionalities and features. If possible, prepare examples of how you've used ServiceNow to optimise service management processes in previous positions. This will demonstrate your hands-on experience.
✨Understand the Financial Services Landscape
Given that the position is within financial services, it’s crucial to understand the specific challenges and regulations in this sector. Research common ITSM practices in financial services and be prepared to discuss how you can apply your skills to meet these unique needs.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team, their current challenges, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
