At a Glance
- Tasks: Support and optimise IT Service Management processes in a dynamic financial services environment.
- Company: Prestigious financial services company with a hybrid working model.
- Benefits: 12-month contract, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and excellence.
- Why this job: Be a key player in enhancing IT services and making a real impact.
- Qualifications: ITIL certification and hands-on experience with ServiceNow required.
The predicted salary is between 45000 - 55000 £ per year.
Working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office.
The IT Service Management Analyst will work closely with the Service Management teams to support and optimise a robust Service Management function. You will be a key SME for that technical estate, working with the IT Service Management team to run the Change Management process, support the new implementation of ServiceNow activities and be instrumental to the identification and ownership of ITSM improvements. Additionally, the ITSM Analyst will support activities required to enable the IT Service Management Team to provide the oversight and governance of all internal and external services engaged by the ITSM team.
Academic and Professional Qualifications Required
- ITIL certified or demonstrable experience operating within an ITIL-based environment
- Hands-on experience with ServiceNow (Change Management essential; CMDB and workflow configuration desirable)
- Strong working knowledge of ITSM and DevOps technologies, supported by appropriate certifications where applicable
- Familiarity with industry-standard Service Management and IT operating frameworks (e.g. IT4IT, COBIT)
Required Knowledge and Level of Experience
- Experience of managing a support function within an ITIL environment in a Financial Services company, with particular focus on Incident, Configuration, Change and Release Management
- Understanding and experience of real time market data and high-volume trading systems
- Desirable: experience of working within an Exchange or Clearing House
- Demonstrable experience of supporting critical applications
- Demonstrable experience of defining SLAs and Service Procedures in relation to an application support environment
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
IT Service Management Analyst employer: Morgan Philips Group SA
As a prestigious Financial Services company located in the heart of the City, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model offers flexibility while ensuring collaboration and innovation thrive, and our commitment to IT Service Management excellence provides a unique opportunity for professionals to make a meaningful impact in a fast-paced environment. Join us to be part of a team that values your expertise and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Management Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL and ServiceNow knowledge. We all know that confidence is key, so practice answering common questions related to Change Management and ITSM processes.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with ITSM improvements and any successful projects you've been part of. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces in our talent pool!
We think you need these skills to ace IT Service Management Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Management Analyst role. Highlight your ITIL certification and any hands-on experience with ServiceNow, especially in Change Management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT Service Management and how your experience aligns with the needs of our team. We love seeing genuine enthusiasm for the role!
Showcase Relevant Experience:When detailing your work history, focus on your experience in managing support functions within an ITIL environment, particularly in Financial Services. We’re keen to know how you've handled Incident, Configuration, Change, and Release Management.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Morgan Philips Group SA
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in Change Management. This will show that you’re not just certified but also experienced in real-world applications.
✨Get Familiar with ServiceNow
Since hands-on experience with ServiceNow is essential, take some time to review its functionalities, particularly around Change Management and CMDB. If you can, prepare examples of how you've used ServiceNow to improve processes or resolve issues in past roles.
✨Understand the Financial Services Landscape
Research the specific challenges and trends within the Financial Services sector, especially regarding ITSM. Being able to speak knowledgeably about how ITSM impacts trading systems or market data will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in an ITIL environment. Think of situations where you had to manage incidents or changes under pressure, and be ready to explain your thought process and the outcomes.
