At a Glance
- Tasks: Onboard new clients and provide top-notch customer support.
- Company: Family-run business with a strong reputation in IT support.
- Benefits: Competitive salary, childcare funding, free gym membership, and electric vehicle charging.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Join a dynamic team and make a real difference for clients.
- Qualifications: Experience in customer service or account management, and good IT skills.
The predicted salary is between 27000 - 28500 £ per year.
We are currently looking to recruit an enthusiastic Account Manager to join our clients Customer Service and IT Support team. They are a family run, successful and well established business based near Earlswood. A background in Customer Service or Account Management, ideally with an element of IT, is required.
Key Duties:
- Onboarding new clients and being first point of contact for set up questions and queries
- Organise hardware installs, software training and all set up support
- Provide a high level of customer service and support once up and running
- Ensure that customers receive full set up and ongoing support for full range of software
- Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support
- Support with occasional opportunities to provide face to face training and technical support to customers across the UK and Ireland
- To work closely across all teams from Membership Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business
- Problem solving and a good initiative is essential
- Responsible for investigating, making and justifying technical decisions
Experience Required:
- Strong interpersonal and team working skills
- Previous experience within a customer service or account management role
- The ability to communicate technical concepts to a non-technical audience
- An ability to prioritise workload and perform well in busy periods
- A good knowledge of Windows 10 and 11, Microsoft Excel and general all round IT literacy
- Able to organise and co-ordinate hardware installations, working with our in house team of engineers
This is an excellent role for experienced Account Manager candidates to work in a varied role within a busy team. In return you will receive a salary of £27,000 - £28,000 plus excellent benefits including optional childcare funding, free electrical vehicle charging, holiday allowance and a free gym membership. It is an advantage if you have your own transport, as this location can't be reached easily on public transport.
Account Manager employer: Morgan Parkes Recruitment
Join a dynamic team in Shirley as a Health and Safety, Building and Environment Administrator, where you will play a crucial role in ensuring compliance with health and safety regulations. Enjoy a supportive work culture that prioritises employee well-being with benefits like 26 days of holiday, private medical insurance, and opportunities for professional growth. With hybrid working options and a commitment to quality standards, this position offers a rewarding environment for those looking to make a meaningful impact.
