At a Glance
- Tasks: Coordinate service requests and liaise with customers and engineers to ensure timely responses.
- Company: Join a global leader in the industry with a strong focus on customer service.
- Benefits: Earn £15.00 per hour, enjoy 25 days holiday, and work hybrid after training.
- Other info: Great potential for contract extension and career growth opportunities.
- Why this job: Make a real difference by helping customers and working in a dynamic team environment.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 15 - 15 £ per hour.
Location: Paisley
Pay Rate: £15.00 per hour
Holiday Entitlement: 25 days holiday plus Bank Holidays
Working Hours: Monday to Friday, 9:00am - 5:30pm
Work Pattern: Hybrid - 2 days working from home following approximately 3 months onsite training
Parking: On-site parking available
Start Date: As soon as possible
Contract Type: 6 month temporary contract with very strong potential for extension
Role Overview
We have a fantastic opportunity for a customer focused individual to join a global organisation and industry leader in the role of Service Coordinator. This role is working Monday to Friday, 9 – 5.30 with 3 days a week in the office and 2 days a week from home following successful completion of training. Initially this is being offered on a temporary basis for 6 months with a strong possibility of extension. The focus of the role is to coordinate Service requests from corporate and residential customers, responding to enquiries in a timely manner and liaising with the Field Service Team to allocate jobs.
Key Responsibilities
- Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend site.
- Where follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as needed.
- Prepare and issue quotations in line with customer requirements.
- Respond to customer enquiries via telephone and email in a timely manner.
- Maintain accurate records in SAP.
Service Coordinator employer: Morgan McKinley
Morgan McKinley offers an exceptional work environment for a Terraform & AWS DevOps Engineer, providing the opportunity to collaborate with a leading UK insurance and financial services company. Employees benefit from a culture of innovation and support, with ample opportunities for professional growth and development in a dynamic, multi-vendor setting. The company's commitment to employee well-being and career advancement makes it an attractive choice for those seeking meaningful and rewarding employment.
