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- Tasks: Guide customers through the mortgage process and resolve complaints.
- Company: Join a well-established financial institution focused on ethical lending and community support.
- Benefits: Enjoy hybrid working, 27 days holiday, healthcare benefits, and an annual bonus scheme.
- Why this job: Be part of a team that values personalized service and supports local communities.
- Qualifications: Experience in financial services and a CeMAP qualification or willingness to study.
- Other info: Flexible working policy and your birthday off!
The predicted salary is between 36000 - 60000 £ per year.
Senior Mortgage Officer
Morgan McKinley Bath, United Kingdom Posted 21 hours ago | Permanent | Competitive
Senior Mortgage Officer
Bath
Hybrid working (2/3 days in the office)
Morgan McKinley is working closely with a very well established financial institution in Bath for a Senior Mortgage Officer, to play a crucial role in supporting their growth & ongoing customer requirements.
The business specializes in mortgages, savings accounts & financial services to individuals and businesses. They focus on personalized customer service, ethical lending & supporting the local community, offering tailored mortgage solutions.
This role will be responsible for processing applications from offer to completion, whilst providing an excellent level of customer service.
What will you be doing?
- Guiding customers through the mortgage process
- Resolving customer complaints
- Overseeing mortgage completions
- Managing mortgage arrears cases
- Ensuring accurate documentation & compliance to meet regulatory standards
- Tracking mortgage applications, ensuring smooth processing & timely cancellations
- Supporting business transformation to enhance efficiency
What are we looking for?
- Experience in Financial services, ideally within an arrears or vulnerable customer setting
- CeMAP qualification or desire to study towards
- Strong analytical & problem-solving skills
- Excellent communication, interpersonal & presentation skills
- Relationship building skills & ability to influence stakeholders
If this sounds like the role for you, please apply and we will be in touch to discuss your application. On offer for the successful candidate is a flexible & hybrid working policy, 27 days holiday + bank holidays and your birthday off, a generous pension scheme, healthcare benefits, an annual bonus scheme and many more.#J-18808-Ljbffr
Senior Mortgage Officer | Bath, UK employer: Morgan McKinley
Contact Detail:
Morgan McKinley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Mortgage Officer | Bath, UK
✨Tip Number 1
Familiarize yourself with the mortgage process and the specific services offered by the financial institution. Understanding their approach to personalized customer service will help you align your experience with their values during the interview.
✨Tip Number 2
Highlight any experience you have in managing mortgage arrears or working with vulnerable customers. This will demonstrate your ability to handle complex situations and show that you can provide the excellent level of customer service they are looking for.
✨Tip Number 3
Prepare examples of how you've successfully built relationships and influenced stakeholders in previous roles. This will showcase your strong interpersonal skills, which are crucial for a Senior Mortgage Officer.
✨Tip Number 4
If you don't already have a CeMAP qualification, express your willingness to study towards it. This shows your commitment to professional development and aligns with their expectations for the role.
We think you need these skills to ace Senior Mortgage Officer | Bath, UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Mortgage Officer position. Understand the key responsibilities and required skills, such as experience in financial services and strong communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in mortgage processing, customer service, and any qualifications like CeMAP. Make sure to showcase your analytical and problem-solving skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention your understanding of their focus on personalized customer service and ethical lending, and explain how your background aligns with their values.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Morgan McKinley
✨Showcase Your Customer Service Skills
As a Senior Mortgage Officer, you'll be guiding customers through the mortgage process. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, especially in resolving complaints and managing vulnerable customers.
✨Demonstrate Your Analytical Abilities
Highlight your strong analytical and problem-solving skills during the interview. Prepare to discuss how you've used these skills in past experiences, particularly in managing mortgage arrears or ensuring compliance with regulatory standards.
✨Prepare for Relationship Building Questions
Since relationship building is key in this role, think about times when you've successfully influenced stakeholders or built strong relationships with clients. Be ready to discuss your approach and the outcomes of those interactions.
✨Understand the Company’s Values
Morgan McKinley emphasizes ethical lending and supporting the local community. Familiarize yourself with their values and be ready to discuss how your personal values align with theirs, especially regarding personalized customer service and community support.
