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- Tasks: Lead and mentor junior analysts while providing advanced technical application support.
- Company: Join a growing SaaS client based in Hertfordshire, expanding across Europe and the US.
- Benefits: Enjoy a competitive package and excellent career prospects in a dynamic environment.
- Why this job: Work with global retail brands and tackle complex technical challenges every day.
- Qualifications: Experience in retail, particularly with POS or EPOS systems, is preferred.
- Other info: This is an onsite role, requiring 5 days a week in the office.
The predicted salary is between 48000 - 72000 £ per year.
A SaaS client based in Hertfordshire is looking to expand their app support function in the UK due to continuous growth and new client acquisitions across Europe and the US. This is a purely hands-on role where you will be leading and mentoring junior analysts, reporting into the Director.
This team is responsible for the provision of 3rd/4th level technical application support for a range of Unix and Windows-based systems running in Azure, AWS, and on-prem. These systems are mainly web and Java applications developed in a variety of open-source technologies including Unix, Java, Docker, and MariaDB.
You will provide incident/problem diagnosis and resolution. Typically, the issues escalated to the team are complex and span across technologies, networks, and hardware. The role therefore requires a broad and high degree of technical knowledge across multiple platforms and technologies.
You will ideally come from a retail background and have worked with POS or EPOS systems. This is an onsite role, 5 days a week in the office. Excellent role to work with global brands within retail and excellent career prospects. Great package on offer.
Senior Application Support Specialist employer: Morgan McKinley
Contact Detail:
Morgan McKinley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Unix, Java, Docker, and MariaDB. Having hands-on experience or projects that showcase your skills in these areas will make you stand out during discussions.
✨Tip Number 2
Since this role involves mentoring junior analysts, be prepared to discuss your leadership experiences. Think of examples where you've successfully guided others or resolved complex issues, as this will demonstrate your capability to lead within the team.
✨Tip Number 3
Research the company’s client base and their retail operations. Understanding their business model and how your role contributes to their success can give you an edge in interviews, showing your genuine interest in the position.
✨Tip Number 4
Prepare for technical scenarios that may be presented during the interview. Be ready to explain how you would approach diagnosing and resolving complex application issues, especially those related to POS or EPOS systems, as this is a key aspect of the role.
We think you need these skills to ace Senior Application Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Unix, Windows, and cloud technologies like Azure and AWS. Emphasise any leadership or mentoring roles you've had, as this position involves guiding junior analysts.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your background in retail and any experience with POS or EPOS systems. Be specific about how your skills align with the requirements of the job.
Showcase Technical Skills: Clearly outline your technical expertise in your application. Include specific examples of complex issues you've resolved, particularly those involving Java applications, Docker, and MariaDB. This will demonstrate your capability to handle the challenges of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Morgan McKinley
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Unix, Windows, and cloud platforms like Azure and AWS. Highlight specific examples of complex issues you've resolved, especially those involving Java applications or open-source technologies.
✨Demonstrate Leadership Skills
Since the role involves mentoring junior analysts, share instances where you've led a team or provided guidance. Discuss your approach to fostering a collaborative environment and how you handle conflicts or challenges within a team.
✨Understand the Retail Sector
Familiarise yourself with retail operations, particularly POS and EPOS systems. Be ready to explain how your background in retail can contribute to the company's success and how you can leverage your knowledge to support their clients effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when diagnosing and resolving technical issues, especially those that span multiple technologies and require a strategic approach.
