At a Glance
- Tasks: Support business customers with tech upgrades and ensure smooth project delivery.
- Company: Join a major business transformation project in a dynamic environment.
- Benefits: Earn £20 per hour plus holiday pay, with hybrid working options.
- Other info: Initial 3-month contract with high potential for extension.
- Why this job: Perfect for those who love problem-solving and building relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20 - 20 £ per hour.
Customer Service Representative in Glasgow, Hybrid, £20 per hour + Holiday Pay.
Initial 3-month contract (high likelihood of extension). Hybrid – 2 days on site / 3 days from home. ASAP Start.
We're looking for a Customer Service Representative to join a major business transformation project, supporting business customers as they upgrade essential network equipment. This is a fantastic opportunity for someone with strong customer service, coordination or scheduling experience who enjoys building relationships, solving problems and keeping projects moving.
What you'll be doing:
- Contacting business customers via phone and email to upgrade the company's tech equipment (no selling).
- Explaining upcoming equipment upgrades and securing customer agreement.
- Coordinating the next steps with internal scheduling teams.
- Following up with customers to ensure successful engagement.
- Maintaining accurate records and updating internal systems.
- Supporting the successful delivery of a large-scale customer project.
We're looking for:
- Customer Service or Customer Success experience.
- Excellent communication and relationship-building skills.
- Strong organisational and administrative abilities.
- Confidence managing multiple customer interactions.
- Ability to work independently and prioritise workload.
- Experience within a B2B environment is desirable but not essential.
If you're an organised, customer-focused professional looking for your next contract opportunity, I'd love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in Motherwell
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Morgan McKinley and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Morgan McKinley and let us see your personality shine through!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Morgan McKinley.
Get Familiar with Our Brand:Before applying, take some time to learn about Morgan McKinley and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Morgan McKinley
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Morgan McKinley.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Morgan McKinley will surely appreciate.
