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- Tasks: Handle confidential reports and engage with reporters to address concerns effectively.
- Company: Join a dynamic team focused on delivering a vital reporting service.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by supporting individuals in sensitive situations.
- Qualifications: Graduate-level qualification or relevant experience, strong communication, and empathy skills.
- Other info: Be part of a supportive team with a focus on continuous improvement.
The predicted salary is between 29000 - 41000 £ per year.
The Confidential Case Handler plays a key role in delivering a confidential reporting service. This externally facing position involves regular telephone engagement with reporters raising concerns and with representatives coordinating responses.
The role requires strict adherence to procedures for assessing reports, conducting interviews, and liaising between reporters and organisations to ensure concerns are addressed. Maintaining reporter confidentiality is paramount.
Working hours may vary to ensure the hotline is available from 08:30 to 17:30 on working days.
Key Responsibilities- Processing Confidential Reports
- Follow defined processes to handle confidential concerns, including phone conversations, accurate record-keeping, and producing clear, high-quality reports.
- Peer review reports from colleagues.
- Use a person-centred approach to encourage open dialogue and gather comprehensive information.
- Engage with organisations to facilitate timely, high-quality responses.
- Manage difficult or emotional conversations with reporters or members, ensuring constructive outcomes.
- Maintain confidentiality and data integrity at all times.
- Investigate technical and operational issues raised by reporters.
- Participate in industry events, briefings, and stakeholder meetings as required.
- Collaborate with colleagues to encourage proactive engagement in the reporting process.
- Contribute to process improvements within the reporting team.
- Support project planning and delivery related to the service.
- Participate in cross-functional projects and investigations, ensuring requirements are delivered on plan.
- Essential
- Graduate-level qualification in a relevant field (e.g., Psychology) or equivalent work experience.
- Experience handling phone calls and performing office-based administrative tasks.
- Strong listening skills, empathy, neutrality, and avoidance of assumptions.
- Clear and respectful communication, gathering accurate information.
- Ability to build professional relationships, understand stakeholder goals, and influence effectively.
- Commitment to excellent service and strict confidentiality.
- Adaptability and resilience in navigating change and uncertainty.
- Team player, accountable, proactive in problem-solving, and results-focused.
- Desirable
- Interest or experience in quantitative and qualitative data analysis.
- Must have a confidential work-from-home space suitable for taking calls.
Confidential Case Handler in London employer: Morgan McKinley
Contact Detail:
Morgan McKinley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Confidential Case Handler in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of telephone engagement, get comfortable with having conversations. Role-play with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Showcase your empathy and listening skills during interviews. Use examples from your past experiences where you handled sensitive situations or difficult conversations. This will demonstrate that you’re the right fit for maintaining confidentiality and building rapport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Confidential Case Handler in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Confidential Case Handler role. Highlight your relevant experience, especially in handling confidential information and engaging with stakeholders. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since this role involves regular phone engagement, it's crucial to demonstrate your strong communication abilities. Use clear and respectful language in your application, and maybe even share examples of how you've successfully navigated difficult conversations in the past.
Emphasise Confidentiality: Confidentiality is key in this position, so make sure to mention any experience you have in maintaining confidentiality and data integrity. We need to know that you understand the importance of keeping sensitive information secure!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Don’t miss out on this opportunity!
How to prepare for a job interview at Morgan McKinley
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Confidential Case Handler. Familiarise yourself with the key tasks like processing reports and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since this role involves handling sensitive conversations, practice your active listening skills. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will not only impress the interviewers but also reflect your capability to manage difficult conversations effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and interpersonal skills. Think of examples from your past experiences where you've successfully handled similar situations. This will showcase your ability to navigate emotional conversations and maintain professionalism under pressure.
✨Show Your Commitment to Confidentiality
Emphasise your understanding of the importance of confidentiality in this role. Be ready to discuss how you would handle sensitive information and ensure data integrity. This will reassure the interviewers that you take this aspect seriously and are a trustworthy candidate.
